Chili's Grill & Bar 500 University Center Boulevard, Charlotte, NC 28262

"I stop by the University location this evening, overall my experience was great ! They were super busy and I can see each team member working so hard to get order out on time to the best of their ability. I want to say thank you to all of the staff working super bowl sunday for showing up and working extremely hard with all those orders coming at you ! You guys are awesome ! Much appreciated. I hope the owner know that the staff deserve something good -they all worked really hard I could see it in their faces"

"We went for lunch at this place. The food is just amazing, we ordered Mexican chicken rice bowl and Ultimate Cajun Pasta. The bowl was so delicious, chicken and veggies were fresh with some crunchy thing in the bowl. The pasta was creamy, chicken and shrimps were nicely flavored. I would definitely visit again."

"I had the absolute worst experience ever at Chili's for my son's birthday. We came in and ordered with our drink order since we always get the same thing. It took 20 minutes to get our drinks and then 48 minutes to receive our food that was wrong. The waitress didn't write down our orders so I'm uncertain if she messed up or if the kitchen did as she stated. My sons cheese sticks were cold and I was missing my burger minis and my husband was given the wrong chicken strips. I was eventually brought these oversized minis 15 minutes after my original food was brought out and my husband's chicken strips were brought out in a Togo container 35 minutes after his food was brought out. By that time he had left. There were no apologies just statements about a horrible kitchen staff. My son literally dozed off waiting on his food for his birthday!! We left and my son said he would've preferred a 4 for 4. I'm a tipper. I even tip when service is bad but this was the first time that I've ever received service so bad that it would've been insulting to myself if I spent another dime."

"Was in need of a late three o'clock lunch before shopping at a large box store down the road. I would be one of five tables in some form of service. The booth I was seated at had tortilla chips on the floor from a prior guest. When I say chips I mean chips not crumbs. The server arrived asking "only one today?" Yes, a party of one today (So annoying) and requested water. Asking if the potato or chili had flour in it was directed to an allergy menu, it had neither listed at all. The server didn't know and neither did the kitchen, so both were a pass. Decided on the Two For Ten Dollars Special. The choices were a salad, no croutons and a double burger no bun due to an allergy, "please let the kitchen know." A Caesar salad would be made with bagged iceberg lettuce which was bland. The burger was meh and the fries luke warm. After getting the servers attention asked for fresh fries, he looked at the plate and saw I wasn't eating them. As slow as it was fresh fries should be dropped just before the burger is finished cooking. "The fresh fries" wouldn't appear until after the burger was completely finished was confusing? The person dropping the fries off actually acted as if this was normal, fries only take about three minutes. Why would they have to be eaten separately from the burger? Asking for the check was directed to the pad on the table for checkout. I also asked for water to go and was charged for Coke? I was drinking water and this had to be taken off the check. Before leaving I got to notice other things in the restaurant that needed attention, bathroom included which had not been cleaned, paper item's replaced or picked up. The water to go never arrived, the server was still tipped 18%. I won't be returning to this location. If you have a gluten allergy this is probably not the place for you. Cross contamination is an issue."

"Ordered Curbside. Notified them when I arrived and sat 30 mins waiting on my food. I noticed everybody going in to get theirs, but I wasn't able to and I had already tipped them to bring it out. After calling, one of the young ladies were helping another customer to their car and stopped to check on me and went in and grabbed my order. I got the southwest egg rolls, the quesadillia explosion salad and a slice of cheesecake. All of it was very delicious, fresh and the correct food temperature. My sister got the margaritas chicken with broccoli and loaded mash. Hers was tasty as well. Mash was a little too mashed, but eatable. The cook prepared/plated it to her specifications. Will definitely go again."