McDonald's 10720 Woodland Beaver Road, Charlotte, NC 28215

"If I could give 0 stars I would. The owner of this location should FIRE all of his staff working tonight (1/20/24). I used the app to order 2 McFlurries. I tell the lady in the drive thru that I have a mobile order, so she says ok & me to pull around. The first window was closed, happy meal boxes blocked the window. We waited in line, get to the 2nd window & the guy tells me the total to pay, so I told him I paid in the app with my mobile order. He proceeds to tell us that the order was cancelled because the ice cream machine isn’t working. We ask for a refund (he’s now relaying the message to someone inside). They say I should’ve been refunded in the app. My phone clearly showed the order & no refund pending. They must’ve realized we weren’t stupid, so they decide to now make the ice cream, but want us to pull forward. We refused to pull forward & told them we wanted the refund instead. Some little girl with an attitude thought she was going to change our minds in pulling forward. Again, we declined & told her how absurd this was. She said it wasn’t their fault, so when we told her that they could see the order & proceeded to tell us to go to the window instead of saying the machine was broken; she said she “wasn’t dealing with the attitude.” We waited & waited - finally they refund us via cash. As the original guy is handing the money back, a child (maybe child labor laws should be looked into here?) is waiving, thinking he’s funny. He then runs his mouth to us about the whole situation, HA! That’s exactly why you work at McDonalds."

"Just went through drive thru on 12/19 and got two bacon egg and cheese biscuits and I about broke my tooth when I took a bite because of how hard the biscuits were . I tried calling to tell them but no answer so I’ll be going up there tomorrow to get two more for free hopefully. Staff is always nice just a bad experience food wise today ."

"My favorite McDonalds. Everyone who works there seems to have a positive attitude and to be happy. Very efficient and accurate. I go to Macs often when I travel for my iced coffees. This one is the best."

"Ordered a quarter pounder meal and asked for them to put it on a bun without out sesame seeds. I was expecting them to put it on a normal bun without sesame seeds, but when I open the box, I see that they completely removed the bun. I got my order to go so I wasn’t able to have them fix it."

"New McDonald's. Staff was friendly. Received my order quickly. Have few cashiers/order takers. Based on the layout McDonalds would like you to place your order at one of many Kiosk. You can still walk up to a cashier to place your order but I think there's only one."