Panera Bread 3207 Pineville-Matthews Road, Charlotte, NC 28226

"Order Chai Latte, large. Picked up cup, it felt light. Dug through and found half the cup's content was foam. Went back, staff redid order and provided a full second cup without question."

"I love coming to these joints. You know what to expect. Things can be customized easily. The staff is friendly. The place has a deli / bakery style atmosphere. I always get the broccoli soup. Its my favorite. I also like the asian sesame salad with that amazing dressing."

"This is the worst location ever. Unprofessional, disrespectful personal. Always mess up orders, overcharge, miss to apply a membership discount, choosing a wrong account. Regular coffee instead of hazelnut coffee was given without notice, just because hazelnut coffee run out. The last visit overflowed the cup of patience. First of all, the cashier could not figure out how to bill “you pick 2” and applied all items separately, then at pick up I was given my order as “to go”, while I chose to dining in. When I reminded about that, I was explained that they don’t serve meals at evening since it was too late to wash dishes! The last thing blown my mind, they started vacuuming close to where I was eating. Once, I politely asked to finish vacuuming after I leave, the cashier complained, but another personal come and continued vacuuming, saying that her manager allowed her to do that. I was very offended by such behaviour. I went to the manager to ask what was going on. He made the employee to stop vacuuming. However, the employee said loud offensive words towards me. It is unacceptable! I would recommend avoiding this location. Management, please take an action until you lose all the customers or someone sue you!"

"The customer service is awful. I waited 20 minutes for my ICED coffee (which is pre prepped.) So I was confused. My previous order was messed up and I was given a French baguette instead of soup with a baguette. When I went to The counter to ask are my food. Was. They acted confused and told me to go back to the front to get it sorted. Any other place I would have been comped my meal."

"Awful. Just awful. This “pizza” flat bread pizza was very salty — had sour sauce — and the cheese wasent even melted! The salad was nothing special BARELY ANY DRESSING THOUGH! Also there bread chips is a peace of bread and there croutons were so stale and not even croutons, just cut up bread. The coffee was okay but not really the best the chicken in the side salad had no spice and was dry and chewy. For 34.75 dollars. Not worth it at all."