Dunkin' 3014 Driwood Court, Charlotte, NC 28269

"Normally this is the go to Dunkin’ but after today that might change. Ordered two medium coffee and they’re both barely halfway filled. I get that they add foam and cream to some but I’m paying full price for half a product. The people are always nice but this is a rip off."

"Today's update. I would still give this Team a thumbs up for their level of service. Today's food order, though, fell short. On my Bacon, Egg and Cheese... the Bacon is burnt. Too far to go back. Still, I choose this location as to the location near me because of thier normal level of service. If I could give the Team at this location 10 stars, I surely would. The name on my receipt shows Sue but the entire Team is friendly, welcoming and the service is quick. It wasn't as if I had just ordered Coffee on the run.... I had ordered their new Omelet Bites, a Bagel with Creem Cheese and a Large Iced Chi Latte. They had My drink on the counter in a matter of moments and Sue, as always had my food hot and ready in a matter of moments. There are other locations that could take a lesson from this Team. This is not a one-off experience at this location, they are consistently on their game. Thank You for Your exceptional service."

"Placed a curbside order here every Saturday and Sunday as I always do. This particular day it took way longer than it normally does for my order to come out. When I walked in with my baby in my arms I asked the barista or cashier did she see my order that was ready on the counter if she saw it was a curbside order? She said yes but she was busy making other drinks. So my order doesn’t matter? Never coming here again! Where is the customer service? Or how about I apologize Ma’am it was an oversight on my part?"

"This is my favorite location because the staff is very friendly and they provide a great customer experience. Also, I order a specific iced coffee and I have not been let down whenever I order. Great location and will continue. Oh, Miss Sue is Awesome also she is there in the early morning hours."

"A customer at this location may assert the speed of service is slow. However, these customers are not taking into consideration the essence of Jimmy John's speed which has created a predisposition for the customer to expect the same expedience from Dunkin Donuts. So upon this premise, it is apparent this location is not slow, but rather pales in comparison to that of Jimmy Johns. This location is clean and friendly. 5 stars are reserved for a business who has that extra "thing" that other locations don't have. This "thing" is the fact this location fills the inside of all their donuts to perfection. Many Dunkin Donuts fill them halfway, or even less than halfway, but this location stuffs the seams of the donuts to their breaching point!"