GUESS Factory 5506 New Fashion Way, Charlotte, NC 28278

"Extremely kind and helpful staff, great experience!"

"I recently visited concord mill for a return a they didn’t do it for me but I when to guess premium outlet and the were amazing accepted my return and at the end I just get something else. A good customer service make the difference"

"I was disgusted that the cashier managed to find her way to my location in the store under the pretense of folding merchandise that is already folded. Every time I turned around she was on my heels! Reckless and pathetic!!!! I’m not sure what kind of medieval set up they have in the store where they felt the need to set up a watch dog on my tail. I felt discriminated against and yes if you’ve not guess I happen to be black!! So you may as well stick the nice greeting you get entering the store and flush it down the toilet!!"

"The store merchandise is quality but the staff needs improvement. I was the only person in line checked out with only 2 items, the male staff that checked me out only put 1 of 2 of my items in the bag! The Next day I spoke with the manager Erin or something like that. After 6 hours he called me back and said the item was left at the register and I could return to pick up there or concord or he would mail it to me? I opted to have it mailed as I live to far to return and why should I since it was their fault, plus I'm traveling and purchased same for my trip!!! I asked to be compensated for my inconvenience. He told me "Sorry we wont be doing that!" Though he was not rude some type of requital should have been made!!! Bottom line if you are shopping in this store make sure you count all of your items don't depend on the stupid cashier to place 2 items in a bag for you cause the store manager will not make things right for your inconvenience!!!"

"You will find a large variety of elegant and sparkly watches at very affordable prices. They have lots of great styles in clothing. I love shopping there! Also, the staff they currently have are all latinos and they make you feel welcome and are very helpful and friendly!"