Kaylee Appliances 1115 Lasalle Street, Monroe, NC 28110

"I bought a Whirlpool washer July 28 and it was delivered next day. Worked fine for one week and stopped agitaing and completing the wash cycle. The store repair guy took machine and brought a replacement because it would cost too much to fix, he said. I put in a load as soon as he left. Returned to my flooded laundry room and slipped and fell. Nothing broke, fortunately but sore for a week. Immediately, called the guy to come back, clean up the mess and fix the washer. He took it and returned next day with the washer. Now it is not agitating and completing the wash cycle. I have to manually do it. The store owner won't take it back and refund me because the original washer warranty has expired. The replacement washer is not under warranty. Buyer Beware!!"

"Best prices in town! Bought a washer/dryer and it was delivered and setup within 1 day. Everyone is very nice!"

"I WOULD NOT RECOMMEND GOING TO THIS PLACE! THEY ARE VERY RUDE AND UNPROFESSIONAL. I recently bought a fridge from here and in less than a week the fridge stopped working. I was told there was a 30 day warranty on it and when I went to see if I could get it replaced I was told that they had to come to my house to see if it could get fixed, I asked if I could return it and asked for my money back and they refused to refund me my money. I asked to get someone to come to my house today because my food was going bad and I don’t have anywhere else to store it and the women there told me that she did not have time for me and that I had to wait 24-48 hours before anyone could come to my house. She then walked away from me and completely ignored me."

"Bought a refrigerator, was told by the man who work there everything works great. Gave me a 30 day warranty. Refrigerator took a dump after two day, tried to take it back but they are never at the store location, and won’t answer the phone. These people are thieves."

"I bought a used stove and refrigerator and both failed. The stove failed on date 3 months warranty expired with black smoke and fire. They are their repair person continue to indicate that stove is fine. Refrigerator freezer failed shortly afterwards. I would not take stove or any substitute given bad experience and incompetent repair person. I will never buy from them, or any used appliances. Best to go to American Freight or Appliances 4 less."