Dunkin' 9411 South Northshore Drive, Knoxville, TN 37922

"honestly this dunkin is not very good. i have been on multiple occasions and food is never made correctly. does not matter if you mobile order (which is never done when you arrive) or drive through, coffee is always made wrong or missing flavors/milk and food is usually toasted too long. i once went through the drive through and they never turned off the mic so i heard employees rudely talking the entire time i was at the window. better stores to go to."

"Worst Dunkin ever. Do not go to the Northshore location. They never have what you order. The food is disgusting when you do manage to finally get some. I just left, it’s noon, only three types of donuts, zero munchkins, the hashbrowns were cold and soggy. They do not care. They always say someone bought out all of the stuff this morning. Ok well make more then? Just go to Cedar Bluff."

"I placed an order and pulled to the drive thru window. My money was taken and then i was told they didn't have i ordered. I asked for a refund and the person working the window didn't know how. I asked for the manager but there wasn't one on duty. I asked who was in charge? “Oh, me, I am.” Says the guy in training who was working the window. So no refund and what i wanted i couldn't get. Update: The Owner called. Was very nice and invited me back down, his treat. He did acknowledge this was very poor service and they were working to train up staff. They’ve been short due to covid."

"Let me start out by saying I dont typically give bad reviews but this one is owed, this was the third and last time we will go to this location . The last two times had issues with order but this time the product and service were the worst. We ordered a simple iced coffee with caramel, whip cream and a caramel drizzle. Received carmel craze instead took inside since allergic to cinnamon. Rude older Male employee said "You should learn how to order properly" since we didn't order what was received the comment was rather uncalled for. Maybe in the future they could listen and ring up what was ordered instead of just hitting one button to make it easier on them, afterall that is their job. They did make a replacement but didn't grind up the ice (most likely out of spite) so half of drink was just big chunks of ice and a total waste of money. In the future we'll just stick to the other two locations and skip this one all together."

"I frequent the Hardin Valley location often. Not wanting to fight school traffic, I stopped by the Northshore location and ordered my usual. Coffee and an everything bagel toasted with butter. I had to wait an unusually long time, considering the store was not that busy, for the bagel. When I opened the bagel, the amount of butter on it was disgusting. So much butter it didn’t melt on the toasted bagel. It would have been the perfect amount for cream cheese. Needless to say, I will stick with the Hardin Valley location or just skip it all together."