Chipotle Mexican Grill 1787 Blowing Rock Road, Boone, NC 28607

"I’m going to lose it… genuinely going to explode from frustration. If I could give negative stars I would (-17 which is also the price of one meal). Regardless of the overprice food to portion size, I have once again experienced missing portions of my meal. No vinaigrette, no fajita veggies, and they basically put no protein in my quesadilla. Not only this, my quesadilla was smushed into a bowl (not the normal quesadilla box) with the size smushes in loose with it. I placed an online order and it took them 40 minutes just for me to get my food to me apart the time I was suppose to. In addition to these issues, the workers, per usual, were cleaning everything up (stacking chairs on tables, wiping down grills, FOLDING APRONS) approximately an hour and a half before closing, while ignoring online orders and customers waiting to place orders in line. When I confronted the employees regarding no one (not the app or when I received my food) telling me the ingredients they were “out of” or flat out just didn’t add, I was told that they had been out of vinaigrette since 5 PM. This means they had 4 HOURS to update their app and let customers know they were out of this. I have never seen a business be so unorganized, so rude and unprofessional, and so eager to scam its customers from the food they PAID FOR. This is ridiculous. Although they are failing at all possible attributes, at least they are consistent… consistently messing up everyone’s orders and ruining everyone’s dinners."

"This is the worst location I have ever been to. You basically have to do a mobile order because they will ignore you and not take your order for an unreasonable amount of time if you order in person. By 8:30 they stack all the chairs up so you can’t eat inside when the actual store is open until 10. The service is absolutely horrible and the employees are extremely rude and unprofessional. I have never had a good experience at this location."

"Have been here several times in the last 2/3 months, and they have been out of cheese, corn, mild salsa, chips, and asad. Sometimes there’s a sign on the door informing you, but others you get up to the counter just to be disappointed. It’s consistently disgusting, food all over tables, napkins and utensils strewn about. This most recent time 1/27/24 was the worst i’ve seen it. Even the area where they serve the food from was covered with old food crumbs. The employees always look miserable and come across very cold. Not sure if it’s the management or corporation but this Chipotle needs help. Not sure if i’ll be returning after this visit."

"This Chipotle is consistently bad. Every time I go in they’re out of something. I went in the other day, they were out of white rice at 5 pm, I go today and they were out of cheese. I left both times. How can you run a business this poorly? Is there not a basic inventory system? The employees don’t even apologize for being out of the ingredients. We’re just supposed to accept it. I’ve emailed management several times and they don’t care. On top of that, the ingredients they do have are often cold and don’t taste very good in my opinion. The place is always filthy with food all over the counter. Tables are disgusting with food and napkins all over them. It’s amazing that this place hasn’t been shut down by a health inspector. I’m embarrassed for the other people in line who settle for this garbage. Oh and the portions that they give are laughably small compared to other locations I’ve been to. No other Chipotle that I’ve been to has such issues. Not sure what this one’s deal is but they need to fix it. Seems like a lack of management to me but who knows."

"Excellent as always! Got three crispy chicken tacos with black beans and pintos. Plus Plenty of cilantro and all the other fixings. My big dog really enjoyed one of them (in the car!)!"