Weill Cornell Medicine Primary Care - East Side

"This is one of the most horrible practices that I have ever seen. They were pushing us to stay with specific doctor while we had seen her just twice in many times we visited. When I said our time did not match with that doctor and we needed to change to another doctor there (who had seen our baby several times and had availability) they said they needed to consult management and eventually said it was not possible! Because of all these now I need to find another place for my daughter while her vaccine has been delayed for 1month already. Unbelievable people. The last thing they care is your baby’s health. They only care about which doctor has their name on your baby’s file so that that specific doctor gets the money although you mostly see some random doctors."

"After 10 years of being patients, when we came in with a sick child, we were told that our insurance is no longer accepted and forced to pre-pay for a well visit vs a sick visit in order to see the doctor. To my surprise the receptionist called me “nasty” for questioning the reason in front of my young daughter. This is not a care facility, it’s a facility that prioritizes insurance not patients. What is missing here is CARE"

"Horrible practice. Highly unresponsive and unprofessional. The doctors are kind but the administrative staff is rude, abrasive and hate their jobs. It takes 10 business days to get a simple medical form filled out and is $50 to expedite. The is place is severely understaffed. Do not go here. Many other much better practices in the city."

"Very hard to navigate their systems and make IN person urgent care appointment. The app does not allow you to do that. Then you need to do an extensive digging on Weill Cornell websites to find a correct phone number. When you finally get to a person, they are very rude, aggressive, annoyed to be inconvenienced and talk over you. You get whatever MD you get. Don’t even think about your own assigned primary care provider or PCP. Totally MIA, oh pardon me, unavailable… You finally get to the office to find it almost deserted. There are multiple half working and very slow self check in terminals which are very frustrating and will not check you in without a payment. Keep in mind that you already checked in online on your phone, uploaded you insurance information and received a QR code for the self checking terminal. Unsuccessful, you find a lonely person behind the reception desk with the same demeanor as the phone receptionist: openly rude, with attitude like she is doing you a favor being there and flips loudly when you request to be billed for the copay. You get WARNED that your copay will increase if it gets billed and you get a NEGATIVE COMMENT in your medical chart highlighting you refused payement. Saw it with my own eyes!!! Moving on to finally see a doctor. The office is empty, there is probably one MD for in person urgent visits. There are more than 8 MD’s available for that virtually with 15 min appointment slots comfortably “working” from home and seeing patients on their home computers at their leisure. CAN YOU BELIEVE THAT? Virtual urgent care where they can not perform even the basic VITAL SIGNS like taking a blood pressure!!! Well, I CAN. I work in a hospital myself and have been a witness how in the past 2 years the MD’s used COVID-19 to effectively remove themselves from the office under the pretense of social distancing and now are comfortably “working” in their pajamas at home or FaceTiming patients from the beach!Personally have witnessed this!!! Anyway, the doctors visit was unremarkable, lacking compassion and dismissive to your complaints. You get a prescription and referral for PT for an acute condition which will not resolve without it. So you finally leave (after paying your copay for which you are reminded again at the reception desk upon picking up your referral). You call the physical therapy department only to find out in astonishment that they will get back to you in a week with a decision wether you will be privileged and honored to become their patient with a potential appointment in a month!!! In conclusion, Weill Cornell thrives on an old fame of being top NYC healthcare organization owing you with expensive infrastructure, medical publications and the old-school doctors who really cared for their patients. The new young generation MDs are far removed from that and are unworthy being called MD’s. Virtual world, virtual doctors, virtual care, virtual compassion, virtual everything, just human ailments are remaining real! God help us! Enough said!!!"

"As a mother of 2 young children who has been loyal to this practice, I will *never* return. My son had an eye problem, but they would only see him for a very rushed video conference. Dr Kercher gave no valuable advice and charged us $250 for a useless 5 minute video chat. Last week I had a well visit for my baby for which I had taken off work to attend. The office cancels it 45 minute prior due to a doctor emergency. They could only reschedule later in the day - so I had to miss an entire day of work. Then they CHARGED us for missing the appointment. They are truly a horribly run organization- if you are a busy parent and care for your children’s health - do NOT come here. You’ll just be a number in a bureaucracy with no accountability."