CityMD West 104th Urgent Care - NYC

"I had a very positive experience at the West 104th CityMD. I went in for a COVID test, and my experience was as positive as it could possibly be. The facility was fairly busy and I had to wait 45 minutes to get into a room, but that was a small issue in an overall very positive experience. Everyone I encountered there -- the woman who checked me in, the doctor who administered the test, and the doctor who gave me my results (negative, yay!) -- was friendly, polite, and very professional. I would use this CityMD again if I ever need urgent care, and I recommend it to others."

"I had the worst experience I've ever had in my life at this clinic today. I was tested several times COVID positive at home using the standard BinaxNOW test kit. Considering that I had COVID last year and my symptoms were so severe that another doctor prescribed PAXLOVID to treat my disease that time, I simply asked the doctor to prescribe the same medicine in today's visit. However, the doctor refused to give me this prescription because she thinks I'm young without severe medical history, and in her words "The medicine is so expensive that she can not just give it to anyone". No matter how hard I explained that my symptoms are really severe because of my long-term amygdalitis, which makes me really vulnerable and easy to be attacked by the COVID virus, she still refused to listen to me and did not give me the prescription. She even went out of the clinic room before I finished my sentence and talked behind my back to her colleagues. Moreover, the COVID test there was really not professional. The nurse just inserted the cotton swab very shallowly in your nose. Of course they are going to have many false-negative test results. What's worse, my boyfriend, who is about my age and is assumed to be "young", got the PAXOLOVID subscription last week at the same clinic. I feel the experience I had today is so unfair. The doctor was really unprofessional. I'm not sure if the doctor (a white lady) is racist to Asian, but to me, she is rude and stubborn and does not listen to the patient's needs at all. Moreover, I asked if I could change a doctor and file a complaint about the doctor. The clinic refused to do so and simply said that it's their policy. They even refused to give me the doctor's name to file a report and provide any instructions on filing a complaint. Moreover, I asked if I could receive an apology from the doctor, but they also refused to to that. All I want to say is that I was treated so inappropriately at this clinic as a patient. I hope the doctor could know that what she did was wrong and that the same experience would never happen to anyone else."

"The clinic was extremely clean and the staff were very helpful and professional. I tested positive for COVID and the doctor did a thorough exam and took the time to explain the next steps that I should follow. Highly recommend this. The waiting time was one hour which I thought was reasonable considering the amount of patients."

"There is an exceptional urgent care facility in NYC that delivers top-notch medical services. The staff is known for being polite, professional, and friendly. Upon entering the facility, I feel as if they have entered a retreat, not an urgent care center. The front desk staff, medical assistants, and doctors are all amazing professionals who work together seamlessly to provide high-quality care. In case of emergencies, this center is the perfect choice for individuals who require prompt attention. They offer a range of services including flu shots, blood work, and other medical treatments. Patients like me who have been unable to get an appointment with their primary care doctor can be seen here. The facility is highly recommended for individuals who require urgent medical care in the area."

"The providers at this CityMD are helpful, caring, and professional. They listen well and provide high-quality medical care (better than some primary care providers I've visited in the city). The space is clean and well-maintained. Additionally, the hours are longer than some other nearby urgent cares which has been helpful when the care needed was truly urgent. I would recommend visiting this location for any urgent care needs."