Manhattan Medical Arts - W 13th St Union Square 492 6th Avenue, Manhattan, New York 10011

"I found Dr. Mauricio Silva through Zocdoc and everything went fine until it was the day of the video call. The practice called to confirm my appointment. At 10:00 am, he never shows for the video game. I gave him until 10:20 am and called the office to ask what was going on. They told me that he was wrapping up with a patient and would call me in 2 minutes. It's now 10:46 am and I have not received a phone call nor has he joined the video call. Highly unprofessional and not a good first impression."

"I wasn't even able to get seen the minute I walked in I was met with hostility from the receptionist. I walked in with an appointment she looked me up and told me I had a 100$ co-pay which is fine but when I asked about my free annual visit it seemed like a chore for her to look up then she rudely ask me "what are you even here for" I said I was here for my annual Checkup, She then proceeded to tell me whatever my insurance doesn't cover I would have to pay for out of pocket in a very rude tone. I then told her to cancel my appointment as if the first person I talk to at a doctor office treats me badly for just asking a question is not a place I would want to go to when I'm not feeling well."

"Manhattan Medical Arts has been very helpful to my health needs. All of the staff has been so helpful and very communicative. When I needed anything, they responded quickly and helped me, such as Joel who helped me over the phone. PA Chrystal Chung was very helpful and kind. I would highly recommend this to anyone."

"I had a customer service call with Jacob, he was very attentive and helpful to my needs. The AI generated call did not work properly, right after I texted the number I got a call from him and I was able to get my appointment rescheduled. The doctors are great and the front desk manners are great too."

"PLEASE READ THE OTHER 1 STAR REVIEWS TO GAIN BETTER INSIGHT INTO WHAT YOU WOUOD EXPERIENCE AS A PATIENT IN THIS CLINIC!!! DO YOURSELF A FAVOR AND STAY FAR AWAY FROM HERE. THEY ARE DEFINITELY PADDING THEIR RATING WITH RANDOM 5 STAR REVIEWS TO COMPENSATE FOR THE 1 STAR REVIEWS THEY’RE RECEIVING FROM REAL PATIENTS. Manhattan Medical Arts does not run as a medical practice providing adequate patient care— it runs as a business making as much money as possible from insurance companies. Your medical needs will not be met, your wallet will be drained, and you will have an impossible time getting in contact with a medical professional or admin if you have ANY question or anything related to your prescriptions BECAUSE THEY OUTSOURCE ALL COMMUNICATIONS TO A CALL CENTER!! No reputable medical practice does that. Because of this major gap in communication, it took 3 WEEKS to get them to transfer my prescription to a new pharmacy. They only took action after I put my foot down and would not let the call center dismiss me off the phone any longer. The delayed action is completely unacceptable, especially when it comes to medication management. Additionally, they would not write me a script until I did an echocardiogram. So I had one done at their office ($65). The follow up CALL (not an in-office visit) to review my echo results and get my script written was $30, but they didn’t have my results ready so no script was sent to a pharmacy. I basically spent $30 for nothing. Another follow up CALL was scheduled for when the results would for sure be in and they wanted another $30 for a call!! Absolutely not. And surprise— the echo results were still not in. At this point the NP just writes a script without the echo results. So the question here is if the echo was even necessary? It’s been 5 weeks since I’ve done my echo and still have not had my result released on my portal. $95 spent for a test that I don’t have the results to and a useless follow up call. (Please advocate for your results to be released in your patient portal and only schedule a follow up visit if there is a value out of range!!! Otherwise no follow up is needed. That is standard practice in the medical community. I only scheduled a follow up because I needed my prescription written.) Never have I had a practice bill me for a phone call or heard of a mandatory follow up (that you will pay for) to review test results that aren’t out of range. Additionally, they’re billing me for a test done during my annual physical when everything done during that visit is covered. And of course I wrote an email to their billing department with, surprise, absolutely no response from them. My experience at this disgrace of a medical practice has been a major inconvenience and the medical director of this practice needs to take notes from the reviews and restructure her practice to provide adequate patient care and not a scam of a medical practice making money off of insurance. PLEASE SAVE YOURSELF FROM THIS NIGHTMARE AND LOOK FOR MEDICAL CARE ELSEWHERE"