Veterinary Care Group - Forest Hills

"I typically refrain from leaving reviews, especially negative ones, but my recent experience causes me to share. I reached out to address a policy concern, and unfortunately, the response I received left me feeling disappointed. After I raised my concern to the vet via email, I received a follow-up phone call from the practice manager. I couldn't speak at the time, so I asked her to send an email. I anticipated her response to say that I may been misinformed or misunderstood their policy. I initially considered rescheduling the appointment but changed my mind upon receiving her email. Though the practice manager discussed their 'policy,' the response was passive-aggressive; she insinuated dishonesty on my part and attempted to criticize me for inquiring about upfront costs. Transparency, COMPASSION, education, and honesty are vital in pet care, and regrettably, this clinic did not meet those expectations. I will not be returning. And in your response to my review you only shared bits of the practice manager’s email…not the part about you insinuating that I was being dishonest or my accounting of things never happened."

"I recently visited Veterinary Care Group with my puppy, Leo, for his first check-up and was thoroughly impressed. The team's warmth and hospitality were outstanding, making our visit a delightful experience. Their dedication to offering top-notch care for Leo was evident, and their extra effort was greatly appreciated. Wishing the entire team a prosperous and joyous 2024! Happy New Year from Leo and me!"

"This practice was unprofessional and rude from the beginning. On the first visit a medical assistant came in with her finger nails wrapped in foil because she was taking off her gel nail polish. After handling my kitten with her nails wrapped and no gloves on the Doctor came in and checked my kitten for fleas with dead fleas already on the comb. They don’t explain the vaccination cost well and are very condescending when questions are asked . They will then hand you a packet charge you $100 and rush you out the door. I will not be returning."

"Amazing vet services. The doctors and everyone who works there are kind and I've never had a bad time in the years I've been bringing my pet there to them. They explain everything to you and break down the prices for you before they do anything so you can agree to services or not. I think this is really great. When your pet gets any results they call and explain everything to you. They're a wonderful and kind group that really love animals."

"Dr Simmons was great with my 20 year feisty kitty, in treating her for end of care. She was sympathetic, listened to my concerns, and not pushy about treating her. I highly recommend VGC for your pets"