InstaVet Urgent Care & Wellness Animal Hospital - LIC Queens Pet Surgery Medical Center

"extremely kind and made me and my pet feel well taken care of and secure. Their manager nina helped us greatly and we are grateful for their clear communication and understanding of our financial situation. I noticed they even cleaned our carrier a little more. If you are ever looking for great care at a slightly more affordable price this is the place to go."

"They shaved off 3 of my cat's nipples while shaving her belly for an ultrasound but they didn't tell us until we saw the bleeding when we got home! And we sent them a photo of the bleeding spots and asked for an explanation and they said they didn't know I needed to be informed of this issue!! That doesn't make any sense to me. We have doctors in the family and we know what the basic medical professional conduct should be. This is very dishonest, irresponsible, and unprofessional! We sterilized the wounds immediately and thank god she didn't get infected! We were very heartbroken and furious! My cat had a UTI twice in a 5 week span, and we went to them for care twice. They suggested a urine test each time. The result of the first urine test came back after a week and apparently didn't have enough insight. In the meantime, they prescribed an anti-biotic for a 7-day course. However, after the result came back, we were not provided any follow-ups so we thought our cat is clear since she didn't have the symptoms anymore. But apparently the bacteria that caused the UTI was not killed completely and came back in 3 weeks. They didn't think the UTI would come back that soon so they prescribed an anti-inflammatory instead this time. It didn't work after 3 days. So we went to them again and they recommended an ultrasound to look for a bladder stone and a urine test (this costs another nearly $1000). After leaving my cat with them for the entire day, they failed to collect any urine and told us to pick her up and they will collect the sample after a 10-day course of the same antibiotic as the first time. After we finished all the medication, we went back for a urine test and the ultrasound last week. After 4-5 hours leaving my cat with them, they called me saying that my cat was ready for pickup but when I got there, they told me that they were still not able to collect the urine sample. I just don't understand how difficult it could be to collect a urine sample and why they called me to run over there for nothing if they were not ready! My cat had been fasting for over 16 hours before the ultrasound per their request but when they asked me how often my cat pees at home, I asked them if they tried feeding her a little bit of food or water since she probably had a completely empty stomach, and they told me that they would ask the nurse. I just hope that didn't mean they actually didn't do it or hadn't even thought about doing it! So I went home and wait for a few hours. When I picked up my cat finally, they didn't mention anything to us and when we got home, that's when we found out about the accident and bleeding! I gave 1 star because thank god my cat is fine now from both UTI and her nipples being cut, but after charging $2k, they should show some genuine care to animals even though they are "just" cats."

"Wish I could give 0 stars. Disgusting establishment. Misdiagnosed my cousin's dog 3 weeks ago and told her that he had allergies. No one ran any tests to make sure of this. Let my cousin know that the dog is completely healthy and everything looks great. He passed away 3 days ago from LUNG CANCER. You should all have your licenses taken away. You are a disgrace to the medical field."

"I took my cat after 1 day of having pupils showing different sizes. I explained the the doctor that I used a pet ear cleaning solution and an ear mite drops - brought both in. I also explained that a year earlier, my cat had ataxia (losing balance) and was diagnosed with otitis media/vestibular disease. After a quick check of eyes and ears (there was fluid) and feeling the body, he prescribed 7 days of Clavamox, 2x day. My cat was alert when I took him. After first dose he became lethargic. Gave him 2nd dose 12 hours later at 10:45pm. At 3am I woke up to my cat yowling and in a position that looked like he was paralyzed. Took him to emergency at Schwarzman Animal Medical - horrible experience there too. The vet industry feels like it is all about money and rampant with incompetence. I got charged at InstaVet $139 for a “comprehensive exam” which it wasn’t. I emailed with pictures and videos - not one call from the doctor. If it were not for my cat’s foster mom, he would be dead right now. Shame on you. And Schwarzman Animal Medical Center is worse."

"Newer clean vet office that we used for the first time in an emergency. They had availability to get our cat in right away and assist. Staff has been welcoming and great. Doctor Kim was very informative on the steps they were going through and they send a quote to you for approval on treatments they plan to do. Prices are what they are in an emergency situation, so that is what pet insurance is for as well. Good experience and knowledge so far at Instavet. Main communication can be handled through their text system. Questions/prescription info/etc."