PetSmart 2656 Hylan Boulevard, Staten Island, NY 10306

"Today December 26th was my FIRST time visiting this location I usually go to the Forest Ave location but they were sold out of what I needed. The first thing I see is the disgusting floors. There was water lines all over the store floor, if people would've fell it would have been an extremely large lawsuit. I'm not sure if an employee was dragging something and did not notice but it was a safety hazard for employees and customers. No wet floor signs, no one mopping during my 20 minutes of shopping. ABSOLUTELY DISGUSTING!"

"There was a travel bowl showing in stock on the website. I needed this bowl to meet the travel requirements for The staff just shrugged. Petsmart I went to in NJ was quick to help me and showed me that this specific bowl was with the crates but not with the bowls. If Hylan had taken 60 seconds to look or ask someone... they could have saved me a trip."

"PetSmart should hire a person whose job it is to provide coverage for the front desk of grooming and daycare intake at all times. No multitasking. No disappearing in the back. The front desk should never be left unmanned. When I got there a couple was there with their dog, grumbling that they had been waiting too long. From the time I walked up, they'd waited 15 minutes before someone came from the back. When the woman was done taking their dog I called to her, "Hi I'm here to --" and the woman just walked to the back and let the door shut behind her. I was standing at the grooming section, and I find it difficult to believe she did not see or hear me. Another two women were grooming a dog and it was as if they were in front of a one-way mirror (instead of a window) and couldn't see a customer trying to get their attention. I paid $500 for daycare and grooming and I waited 20 minutes for someone to even acknowledge I existed. The phones kept ringing and no one came to answer them. I even called to see if that would lure someone to the front desk, but nope! A nice gentleman finally came from the front area into the back and assisted me. This is terrible customer service! Having said that, Anthony, the groomer, did a FABULOUS job grooming my dog and he was courteous and professional. The young lady who did my initial intake for daycare was always professional, attentive and kind (unfortunately she was not there today) and it appears the dogs in the hotel are well taken care of. I would take my dog back, but I hope PetSmart hires another staff member to ensure excellent customer service."