Ramada by Wyndham Staten Island

"At the Ramada Inn on Staten Island, we were treated like unexpected guests that demanded to be accommodated. I had reservations made two months in advance so I wasn't pleased when they told us that they had a problem regarding a room for us. According to the man I'm assuming was the manager, we were advised that the National Guard and the Department of Homeland Security had commandeered half the rooms in the hotel. They said our room wasn't ready then asked if we were OK with stairs. I said it depended on how many and how steep as my husband can have problems due to poor vision. He impatiently told us to follow him and led us to the basement of the hotel. There were 15 steep steps into a short unswept hallway with all the maintenance rooms and inner workings for the hotel. We began to refer to it as the dungeon. When he asked us to inspect the room to see if we were satisfied, we were not expecting to see people vigorously scrubbing and cleaning. It seemed OK. We were tired after our long road trip and it was a very clean room. So, we blindly accepted. Then the fun began. First thing, my husband got locked in the bathroom because the door knob assembly was broken and wouldn't open. I had to use a credit card in the door jamb to get him out. We reported it twice then were told it would be two hours until someone showed up to fix it. Then we realized we had no chairs and requested one - three times over 4-5 hours. Add on that the fact that the bathroom sink was clogged. Two times we went reported to the desk about that. Housekeeping came once during our three day stay and took most of the towels and all the washcloths from the bath. Never returned with fresh. Had to ask - again twice. They gave us more towels - no washcloths. We had functioning internet one day out of our three day stay. I was told the problem was me. I worked IT for a bank so I can't be easily snowed. We had no issues at any subsequent motel. Lying to make me shut up is not great customer service. The manager was fed up with me by this time. I have NEVER had to approach the desk more than once on any issue. In fact, I have rarely had to go to the front desk with a problem, we are easy going. They charged us full price as though we enjoyed a properly furnished room (we didn't bother asking for lamps or bedtables). I'm not a fighter and neither is my husband. I will make my voice heard in my review. We fared better than most in that many people were called and their reservations cancelled. We were all there for the Bike NYC Ride and no one was at liberty to change their plans. There's some dirty business going on in this country. I hope we survive."

"Asked for a non smoking room. There was an ash tray and the room reeked of stale cigarette smoke. We travel as a family for my husband’s work and our child does virtual schooling so we have more than a few bags coming into our room where we stay for 1-2 weeks. This morning I was told that our building was being evacuated (there are two). The entire building where our room was smelled like marijuana was being grown, not just smoked. The hotel has no elevators so after we loaded everything they told us we would have to take it down the stairs. We decided to go elsewhere. There’s no microwave or fridge in the room which is more costly for us since we have to leave for meals and the breakfast options are kind of a joke. After staying here for nearly a week, I can say I agree with all of the negative reviews I’m seeing. The only two good things I could possibly say is the coffee was good and it was quiet. Almost eerily quiet."

"NOT handicap accessible. NO handicap parking. NO elevator!! Parking lot is small & very dangerous. We do NOT recommend. 'Breakfast' was microwavable eggs (yuck) even McDonald's make fresh eggs. Few oranges with red blemishes labeled as 'fresh fruit'. NO cleaning services on the weekend, paying as much as we paid, I shouldn't have had to make the beds and clean the bathroom. Room was either a sauna or an ice box, no extra blankets were given for children. Poor water pressure and not enough towels. Construction being done at 7 30am on a Saturday morning. Luggage rack had many stains & odor, just carry your bags yourself. No Bible in the nightstand which was another disappointment to us. For the prices we paid we had more expectations. Location is on the service road for 278, view was the highway and noise from traffic. Needed to stay here for a family wedding on Sat 4 22 2023, wish there were other options. I strongly do NOT recommend this hotel."

"Don’t do it. Go elsewhere. The hotel smells like cigarette smoke from the moment you walk into the lobby. Also, my room wasn’t properly cleaned before check in; the complementary breakfast selection is poor (and I watched staff handle the food in unhygienic ways, so I opted not to eat here); I had to place a towel by my door to help block out the smell coming from the hallway, and front desk is not 24hr. They’re sometimes not there when you need them! I do like that it was quiet though…but besides that, there are better options."

"Not a horrible place nor the best place. I've got a few complaints though. The hot water was cold, the toilet kept leaking, the cleaning staff entered my room without permission. They used my toilet wipes to clean the bathroom. They moved my things around in the room. There is no microwave in the room to heat up food or milk for your baby, so if your coming with small children, you won't be able to warm milk unless you go to the lounge. It smelled like cigarette smoke every where. The place was clean. The breakfast buffet looked decent although I did not have any. The coffee was good. Parking wasn't bad. Front desk was polite. Will I stay there again? Depends, but if I can get better, I'd go elsewhere."