NYC Health + Hospitals/Gotham Health, Sydenham 264 West 118th Street, Manhattan, New York 10026

"I been trying to get in contact with this people for over a week for a refill, in the app in the phone and no body answer or get back to you.. when someone pick up they hang up the phone"

"You come here if your looking to die. Physicians are jaded and disengaged. Constantly having to prove your sick or suffering. Being told you got it or tough it out has been the killer of black women and sydenham plays a role in this as well. 30 years and today was the day i quit. If you care about your health find somewhere else. Sydenham is where you go to pick up your bedside table cocktails of medicine. Just go to an actual hospital ANY OTHER HOSPITAL ! Update: Sydenham reached out to me shortly after the review to address my issue. Unfortunately, it did what it does best and let me down. However, a wonderful representative became a stakeholder in my care. She listened to and validated my concerns, promptly reaching out to her team to schedule an appointment for the very next week, according to my schedule. I spoke with the director who confirmed the appointment after checking my availability. On the day of the appointment, I arrived to be informed that I didn't have an appointment at all. Apparently, there had been an overnight change, and I was now required to wait for a month without any consideration for my availability. Even at the front desk, I was met with a dismissive and jaded tone. It was disheartening to hear them say, "We don't do that," when they could have informed me months ago so that I could explore other options for care. Regrettably, I don't envision Sydenham as a pillar in our community, despite its presence here for decades. As I observe the declining number of patients and diminishing service offerings, the lack of care and compassion comes as no surprise. I hope to find quality care outside of Sydenham, as I can no longer trust them to prioritize my well-being. They have proven themselves to be completely untrustworthy, disengaged from the community, and blissfully ignorant of their patients' needs. At this point, I suggest taking your insurance to a boutique clinic for better service and care."

"Dr Mary Mc Cord is the best Pediatrician . She would call and follow up on my kids . I've been going to that clinic since my 1st pregnancy (2007) on 125th st . I miss Dr Lanzara, Dr Ignacio, Dr Jackson and some other great Doctors. I thank y'all for your services."

"Horrible service from front desk staff, nurses, doctors. specifically from the date 8/23/22 between 3-5:40 pm. Would not even recommend to my worst enemy. staff is unorganized, gentleman at front desk is rude, doctors like Mitchel don't do their work at all. If your looking to go in circles and argue, this is the place. A simple form for work, will get lost, told its not done, get told the doctor didn't do it, the social worker is on vacation, anpther assistant doctor wouldnt sign because he didmt personally see the patient. Mind you all the informationfor the form were vaccines, blood work which was done and height and weight. if you've been there file a complaint against the health department. They're complaining about releasing Vaccination records but God forbid if that form would've been filed out and lost. Was also not given the supposedly supervisor's email "Cesar" because according to the nurse they don't have an email."