CityMD West 125th Urgent Care - NYC

"DO NOT GO TO CITYMD FOR A COVID TEST. I recently went to CityMD for a COVID test, and my experience has left me extremely frustrated and disappointed. Receiving an unexpected bill for over $400 is unacceptable, especially considering the availability of rapid tests for a minimal fee or even for free elsewhere. Navigating through the ongoing public health challenge of COVID should not translate into facing such exorbitant expenses. It is essential for CityMD to be transparent about potential costs upfront, ensuring patients are well-informed before making decisions about their healthcare. It's disheartening to see a healthcare provider contribute to the challenges individuals face in these unprecedented times. I hope my review serves as a cautionary note for others, prompting CityMD to reconsider their pricing practices and prioritize the well-being of their patients."

"The lobby was calm and staff were helpful. The check-in was easy on the kiosk. The wait was short. The NP and her assistant were both very kind and responsive to my needs. My eye immediately felt better with her medical interventions. I found meter parking right outside starts after 8:30."

"The office was very clean. The people at the front desk was very nice. The examining room was also very clean and organized. The assistant the Doctor lessoned to what I had to say. I would recommend City MD also I would go back if I need to."

"Will not be going back. The front desk was SUPER NICE. Also the doctor assistant was nice to me as well. My issue is with the DOCTOR. As a black woman myself, i expect other older black women to be kind to me. She was dry, sarcastic, wondering why i didnt like to take medication. She made me feel worse than i already felt. She was rude, and didnt help me at all. So I will be going downtown to a "nicer" part of town next time."

"During automated check-in, I stated that my sister had no insurance, as she is a Medicare recipient from another state. Staff could have accepted that answer, but they did some research and found that her out-of-state policy covered urgent care in New York. From the front desk to the nurses and doctor, all staff were super helpful. They tested both of us for a full range of respiratory illnesses, and gave great advice about how we could relieve our symptoms. We give them an A+ for their caring, understanding, efficiency, and for saving us a lot of out-of-pocket money. (As a side note, a man in the lobby wanted ER psychiatry services on-site, and he became caustic when they referred him to a hospital ER. Impressive how professionally and effectively they handled him.)"