Grain & Vine 190 Union Avenue, Brooklyn, NY 11211

"One star for the actual wine selection in an otherwise dry neighborhood--- however the service from the owner was confusing and insulting. I walked in looking for something bubbly and a dry pinot noir for an xmas dinner and the owner approached me asking if I needed any help to which I welcomed-- he then continued to direct me to the absolute cheapest 14$ ish options saying "for you, here's something cheaper." Initially I shrugged off the odd comment but then when he asked my price range (which I said was 25-30$ / bottle ) he responded totally shocked-- a literal "oh wow"--- 25$ isn’t even that much…. It was bizarre to receive such negative assumptions-- especially from an owner who I presume would want to sell merchandise?? I’m mid 30s professional and I wasn't even dressed bad-- just in sporty errand clothing. Needless to say it wasn't very merry"

"Ordered a hard to find bourbon through Grain & Vine. Never got an order confirmation number and four days after placing the order received a word salad email asking for my patience as the order had not yet shipped due to a "high volume of orders this month". Tried to cancel order over the phone but the employee on their end said they couldn't help since they had "no access to online orders" and to "try back later when somebody else might be able to help." Meanwhile, they processed the $177.00 credit card charge promptly and with no hiccups. Charge since disputed... vendor now enters the "never again" zone..."

"came thru 3x and only purchased once. underwhelmed by natural and organic wine selection but more so, felt staff was rather dismissive / aloof or weren’t compelling with their reco. there’s a lot more solid options nearby."

"I don’t often leave reviews but this place is pretty special - granted today was my first and only visit but the staff was so warm, so welcoming and had great recommendations for the wines I was looking to get. Wine stores in Brooklyn can sometimes can feel intimidating if you’re not knowledgeable (like me) but this place is the opposite of that. The variety and selections are awesome and it’s overall just a really great space. Really happy to have this spot in my new neighborhood and the fact that it has parking is a nice added bonus!"

"Great place!!!. Excellent customer service friendly and nice employees. Never had any issues. Highly recommended."