NewYork-Presbyterian Allen Hospital

"We had an amazing experience this week; 98% fabulous. Starting with the 2% non-fabulous: the emergency room is a total zoo. We went there Monday morning, and spent the night there and most of the next day, before my husband was admitted. You could write a novel about the place. We spent the night under bright lights with endless alarms and quite an interesting crowd of people (a lot of street homeless). One other non-fabulous: the first night my husband was in the hospital, he was doing a prep for a colonoscopy in his room and the toilet broke, it started leaking. A truly awful housekeeping staff member made a huge racket about cleaning it up and I ( a patient's family member) ended up cleaning it myself just to get the awful housekeeping lady out of my sick husband's room. Now to the fabulous: My husband showed up there very sick (ended up diagnosed with cancer) but he had an amazing care team. The medicine team, GI team; I can't praise them enough. They took such good care of him, along with the nursing and all of the support staff. We felt so looked after and so informed and connected; Dr. Allen and Paige coordinated our care; Dr Bowman and Dr. Anklesaria of the GI staff were lovely and gave us all the info we needed after finding out my husband had colon cancer. The providers connected us with aftercare with a top notch team for my husband's treatments. I would totally go to this hospital again."

"This has to be the worst hospital experience of my life. Came for a chest xray and got here at 11:00 am. I am 8 months pregnant and have checked in online so I thought I wouldn’t have to wait. they made me wait for two hours. The front staff of radiology was extremely rude and wouldn’t give me any answers except saying wait. I left after three hours without getting the X-ray I came here for. So unprofessional and rude.I hope no one goes through what I went through here."

"The front desk staff are very rude and are always worried about clearing the entrance area instead of worrying about helping the patients. The wait time is incredibly long and the staff here are extremely rude. It’s like the hiring managers seek for put hostile,arrogant, discourteous, impolite,unpleasant staff. They say this hospital is super clean but from my experience I barely saw anything sanitized or wiped down. The sad part here my last visit wasn’t my own visit I accompanied my husband because he was having pains. When I worked for Midwood Ambulance I worked with this hospital and in comparison to all other hospitals the nurses are always running around, the doctors are no where to be found, never know what’s going on, and never have the discharge papers ready. This is not a great place for patients or staff. This hospital is a horror story. The quality of care here is trash. You’ll probably have better luck at Montefiore. and they need to remove the trash bald headed police officer at the entrance, he’s is disgusting."

"Two stars because of the uneducated triage nurse regarding a service dog. I came in around midnight due to a fever and some other issues , I entered with my service dog with my badge and service dog properly badged and harnessed on duty. The triage nurse told me I had to leave my dog outside before going into the emergency department, I had to educate her on the law, legally my service dog has legal access and is to not be separated from me. there are only two questions the ADA allows anyone to ask which are “ is this a service dog” and “ what tasks does the dog perform” The triage nurse was already irritated I was advocating for myself and proceeded to ask me “ why do you have a service dog” She also seemed very irritated after asking for my medical history she literally stopped writing information down once it became too much for her to comprehend—- I’m really not a nasty person but this hospital needs to educate themselves on the law or it will lead into a nasty lawsuit down the line if she does it again to another person she will become a legal liability—- Unfortunate visit. Besides that, the doctor was a great listener and very thorough with her interpretation on what was going on with my health."

"I spent the day in the ER at NY-P Allen Pavillion and I cannot say enough good things about the care I received and the staff. Both what I observed around me and experienced myself. Everyone was happy and truly cared about every patient. And if you're willing, they're willing to Crack a joke with you. Thank you so much for taking such good care of me. I was in bed 10, on Oct 30, from 12pm to 7pm.."