VFS Premium Application Center

"I use to work for VFS France and UK and the management team is very incompetent. When I worked at UK department they lost 3 passports because management did not organize our move properly. Working in France the management are not organized and doesn’t know the correct policy. A traveler missed his travel date because the manager who has to QC all applications missed that the application was missing A signature so the application was rejected. In the Nigeria department A passport was sent to the wrong client because the manager who shipped it was so high on drugs she shipped the passport of one application to another applicants address. In the UK there was 3 passports that went missing and they reimbursed the clients and had them sign an agreement not to sue but only 2 clients signed it the other May sue and she deserves compensation because all documents are mishandled. I even notified managers about passport mishandling and she never even wrote the person up because they get along. I was singled out for speaking up though. When we as submission officers speak up we get black balled. So I am sorry to all customers old and new but this company needs A better management team and HR. They are all friends and they back each other up. The company can be great with better management and HR teams. Your passports will continue to be lost so beware."

"UPDATE it is now end of September and still nothing. VFS is not responding to any emails/calls, I have contacted UKVI via paid email and they said that they can escalate the case after 7 weeks have passed. So the application was never "put in front of all others" as promised by VFS. Waste of money, will be asking for a refund for the gold package. Missed 2 work trips because of this. --- I was scheduled for Friday, rescheduled work meetins only to go there and find out that they are moving and I have to come on Monday now. no notification, nothing and that is with a gold package. Still 2 trips and 6 hours of waiting later I'm out 4 thousand dollars (2 k for the visa that I was supposed to get in 24-48 hours and still nothing after weeks) +2k tickets and hotel that I lost. Plus I have no idea when I will get my passport back and it is likely I will need to cancel my other trip that's is coming up shortly. Horrible experience."

"I need my passport back!!!!! What a horrible experience. Where should I call???? I payed for a call 69 USD and the women just hanged up on me. I am pregnant I need my passport back to travel ( I don’t event want the UK visa anymore, I just want my passport) but they don’t have any answer even when you have to pay for a call? That’s very annoying and have been stressing me a lot during my PREGNANCY. THANK YOU!"

"They truley love make people life miserable. I have minor son and i am trying to get OCI and my passport has my full name and my son birth certificate just my initials. Vfs keep asking his name change document i already send them 2 notrise documents mention the name has not been change. Call help desk spend 85$ which was no type of help horrible experience and no result."

"I mailed my passport to 145 W 45th St, New York, NY 10036 with return UPS label. It has been 2 months waiting for my passport. I could not find a phone number to call. Can anyone share a phone number to this lcoation please."