Midtown Laser Spa

"I purchased the luxury couple’s spa day package as a gift for my birthday. And unfortunately this experience was far from luxurious or relaxing. The front desk representative whose original name is Yasmin lied and stated her name was Yana once I informed her I was unhappy with my experience. Yasmin was extremely unprofessional, unsanitary, and rude. Not only is she a fabricator she also informed me that I had to pay a mandatory $30 gratuity charge for both masseuses. I’ve been to many massages with/ without a Groupon and I’ve never heard of a mandatory $30 gratuity charge. She stated this is their policy and I had no other choice to pay which was not listed anywhere on Groupon. The package also included champagne and cookies in which Yasmin took it upon herself to grab two cookies out of the plate with her hands without gloves or hand sanitizer for me to eat. When I expressed my concerns regarding the gratuity and the overall experience Yasmin was upset. She mentioned I was the only customer who complained and that every customer pays $30 gratuity. Unprofessional behavior, the massage we received was mediocre. I’ve never had a massage where solely cold lotion is applied. It was extremely hard for me to relax with the cold lotion and the radio station playing in the background. To be exact Adele –from the other side was playing and at that point I was over it. The hot stones that were applied to this massage were hot and startled me when she placed them on my back. I would think the masseuse should alert the customer before placing the stones. However, that did not happen, no apologies of any sort. The “basic facial” that comes with this package is not a real facial, not even close. The masseuse did the facial which consisted of a toweled cleanse and another lotion massage to your face, that is all. I will not come back here and do not recommend this place as the front desk staff is rude, unsanitary and unprofessional. It is also false advertisement to state you will be receiving a facial when in fact you're receiving a 15 min face massage."

"Unbelievable, but I can give it only one star even without being there. I booked an appointment, and a couple of days before it, I received a text message that it was moved for an hour later. No one called me; no one talked to me. When I called the salon, a receptionist told me, "We found out we are overbooked, so we moved you for later." When I asked why no one had talked to me, she said, "I was going to call you, but I was very busy.""

"Amazing experience. High quality full body massage by experienced staff. Very relaxing, great idea for a present. Will come back!"

"Our couples massage and facial experience was simply amazing! From start to finish, it was a delightful journey of relaxation and rejuvenation. The massage therapists were incredibly skilled, melting away our stress and tension with their expert hands. The facial left our skin radiant and refreshed. What made it truly exceptional was the genuine care and attention from the spa staff. It was the perfect bonding experience for us, and we left feeling completely pampered and closer than ever. Highly recommend this incredible couples retreat!"

"I had a fantastic experience at Midtown Laser Spa for my Botox treatment. The staff was incredibly knowledgeable and attentive, guiding me through the process with care and ensuring my comfort at every step. The facility itself was clean, modern, and welcoming. The results of the Botox were outstanding - a subtle and natural enhancement that left me looking refreshed and rejuvenated. I'm thrilled with the outcome and highly recommend Midtown Laser Spa to anyone seeking professional and top-notch Botox treatments."