Indochino

"I came from the Georgetown location. My appointment was cancelled without notice and the phone number went to a generic non indochino number at the mall. I should have just seen the reviews here. Disappointed."

"I have been to the Shorthills location several times and had great experiences. Coming to Edison (MenloPark) was the complete opposite. The tailor did not show me what the material for my tuxedo looked like, the measurements were completely wrong, I was swimming in it when it arrived. Very very bad experience. I went back to Shorthills to have them fix the Tux and they said "You should never go to the Indochino at Menlo Park". Unfortunately, this location makes the company look very bad."

"My personal experience here was the single worst part of my entire wedding. From the first time I went to go, my appointment was canceled day of and I was called to reschedule. The second time I went I was not on the schedule but thankfully I was taken anyway. My suit actually came out amazing and barely needed alterations, but here is where the real issues begin. I sent 10 groomsmen to get fitted. Some were lucky, but quite a few of my groomsmen needed to have their pants remade because they were way too tight. After a second remake their pants still did not fit. At this point I ran out of time for the suits to be ready for my wedding despite having everyone go 3 months in advance. I had last second to rush to find a different pair of pants that were close from another store for all of my groomsmen. Indochino actually ran out of the fabric because they had to remake this so many times. It is 3 weeks post wedding and I think that Indochino has actually stopped caring about making it right for my Groomsmen who still don't have matching pants that fit them since no one is contacting them. The only saving grace is that the manager at nordstroms made this right and refunded my Groomsmen for this process and how frustrating this was. However I wouldn't give them a great review either as one of their employees badmouthed my choice for suit to my face for 20-30 minutes after I had purchased it. Either way I will do everything in my power to avoid stepping in Nordstrom's or this Indochino again as long as I live."

"We came all the way to Nordstrom, found this great jacket for my husband but we’re told we’d have to go home to make an appointment to be measured for a customer made jacket which we’d receive in 6 weeks after the measurements. All this for a $199.00 jacket that we couldn’t buy off the rack. Very annoying!"

"After waiting for a month for my appointment I took of the morning from work to go to Menlo Park Mall Nordstrom only to be told sorry your appointment should have been cancelled. There was no cancellation email or text I even showed the lady he texts I received from day before confirming my appointment. She continued to explain they had no staff as if somehow, I should have known that. No attempt to accommodate me for another appointment or go to a different place, just go back on the website and book another appointment and wait another month. Reached out to customer service only to be told I'll be given a call sometime today. Don't bother no longer interested in your product."