Forever 21

"Extremely livid at the fact that after spending my time walking through the store and finding items I liked, I chose to try the outfits on prior to purchase. I had 6 outfits in total. The problem is that when I went to try them on I was told that the fitting room was closed and that it would not open until 3pm. At that point, it was 12pm. The excuse was that the person who opens the fitting room wasn't due in to work until 3. Now, there is no door to the fitting room, so it wasn't like they needed a key. There was a rack of clothes pulled in front of the entrance. It was suggested that I go walk around the mall for 3 hours and return at 3 or purchase all the items, try them on at home and then come back to return whatever I chose not to keep. I was ABSOLUTELY NOT walking around the mall for 3 hours just to kill time, nor was I going to purchase everything and then have to make time to come back to the store to make a return when there's the convenience of trying on the clothes there, making my purchase and then going about my day. Depending on the fit, I could have purchased all or none of the outfits; however, that location will never know. I'm glad I was able to go to the Woodbridge Mall location, try on my outfits with no problems and make my purchase. I'm only giving a 2nd star because the store was clean."

"RUDEST employees. close the store 20 minutes early to customers, refuse to allow customers to browse or make their way to check out to purchase multiple items in their hands/baskets. this is no way to run a business, and it’s no shock that many forever 21 stores are closing. terrible customer service, they do not care about customers that are looking to purchase, only about closing the store early. i will be making all of my purchases online from now on to avoid having to deal with rude associates. very upset and disappointed by this experience. do better for the customer experience!"

"Many may think “Forever 21” is only for young adults and teenagers. No this cloth store is for everyone who want to feel “21”. This store will make you feel 21. Very trendy and cool designs. Inside Menlo Park Mall and easy access. I enjoy shopping latest trendy cool designs. If you visit Menlo Park Mall, please do check out. #Forever21 #Trendy #CoolDesigns"

"They didn't have enough nice jackets but they did have a few outfits and jewelry I liked."

"I do like this store but one pet peeve I have is finding the one perfect gift in the last size on the mannequin and the sales associate or manager would not take it off to sell it. The only other store that has it was somewhere in Manhattan. I shop at stores all the time.. and Old Navy, Macy's, Gap, even Bloomingdales will and have taken clothes off the mannequin to accommodate. Its holiday time and exceptions could be made if you wanted to! Poor customer service! It should not have been a big deal."