Eddie Bauer Outlet 1 Premium Outlets Boulevard, Tinton Falls, NJ 07753

"How difficult is it for ordinary consumers to safeguard their rights? Eddie Bauer company arbitrarily tramples on consumer's rights and interests. Their customer service line goes unanswered, and the initial email responses were perfunctory and official. They handle problems carelessly without actually resolving them. After receiving photo evidence from the customer confirming that the clothes were lost in transit, they did not send a replacement as requested, causing great inconvenience to the customer who couldn't receive the clothes within the expected timeframe. Eventually, they agreed to issue a refund. However, even after sending three emails, they only agreed to refund $149.6, which was the price of one item, but in reality, they only refunded $64.9 (the customer purchased two items together). Not only was the refund for the lost item of $149.6 not issued, but they also deducted $149.6 from the customer's account without consent and took the money twice. The first item was received about a week after making the payment, priced at $64.9. The second item was paid for at the same time as the first, but according to the official website, it would be shipped and the customer should receive a notification via SMS and email, which never came. After checking with FedEx, it was discovered that the package was lost. FedEx advised the customer to contact the merchant, thus leading to the previous communication with Eddie Bauer. When you choose to ship goods, you should ensure the rights of consumers. Customers paying in advance is a sign of trust in your company. Playing with consumer rights puts the brand's trust at risk. Neglecting customer service signals the downfall of a company. Either you address the customer service issue or start a deep investigation into the operational team's service methods, which may be the underlying cause leading the company towards bankruptcy."

"I really used to like this place and bought a lot of clothing there in the past, but it seems over the past few years their prices have risen dramatically. Now I go in just to browse their clearance items."

"Great place but seeing people return definitely used way old cloths is a turn off good for the team to refuse such things .."

"I received a gift card for them as a gift a few years ago and gift cards usually never expire. I have literally never ever been to an Eddie Bauer in my entire life I didn't even know what they sold. I went in there to get a balance inquiry on my gift card and was told there was no money on it. Apparently if you don't use it after a year the money goes away. so basically this company is literally robbing people. Don't shop here and definitely don't purchase a gift card."

"A bit on the expensive side, but the clothes have a good quality. I bought a pair of pants that i wore regularly for a few months, now I use it for work, and they're still holding. I also got a sweater there. Their style is sober, goes well with everything"