Bay Ridge Honda Parts

"Stopped here to get a part for my 2018 accord but the guys are too busy doin nothing to gimme what I need. They basically feel like it’s too much from the customer to ask for them to do their job ! Absolutely rude people and they don’t wanna help you out just because they don’t feel like it. So I came in for a fuse and I’ve been waiting first in line for the past 40 minutes"

"I dont understand the lack of respect. Why such terrible service. I called looking for some caliper bracket bolts. I didn't have the Vin number for the car at hand, but I had the year make and model. They just hung up on me. I called 3 times , and they hung up. Why? If im correct , they think I'm wasting their time or something? Now, I wasted my time writing this review and complaining online. They couldn't answer my questions ? Couldn't they check and say no/yes? Isn't it their job!?! Honestly, I am so upset! The customer service at the parts department sucks along with their attitude."

"I came in on a Monday with an appointment. Had to wait 20 minutes in a car line just to get into the dealership and check in. There are multiple dealerships at this location but only one entrance way so it seems like they over book. Had to wait another 30 minutes waiting on line to see a Honda service advisor. By this time I was very frustrated but Edwin Chiong was the saving grace. He was helpful and polite and understanding even though I was upset for having to wait so long. He also solved my issue quickly and called me as soon as he was done to pick up the car. He is the reason this review is so high because my time at Honda Service started off really rough."

"I used this location for oil change/maintenance for a number of years only because the location is convenient for me. Horrible service. Why make an appointment for a certain time only to sit there for 4-5 hrs and wait for a simple oil change? Last time, I needed tire balance and alignment. They did a horrible job ( I suspect they just rotated the tyres and never performed the requested services). That was the last time I used them. Next time, I'll go somewhere else"

"We have been coming here for several years and always had an excellent experience with Honda Services. Our service advisor was Susan Jogie and she was extremely helpful. She took the time to give us a clear explanation of the repairs that were needed and has always given us a good deal. She also quickly returned any calls and stayed in contact to let us know when the car would be ready to pick up. Highly recommend!"