Express 5036 Kings Plaza, Brooklyn, NY 11234

"On 11/20/23 around 1:30pm, my elderly parents went to this store and were shopping for the holidays, My father takes care of my mother as my mother has a condition, he thought it would be nice to take her out of the house so he took her to Kings Plaza, while in Express, My father gets in line and starts paying for his stuff but obviously anyone with few brain cells can tell he doesn’t speak the best English, but he is trying. So the cashier that is ringing him up starts having a side conversation with a friend of his who didn’t look like an employee but regardless, wouldn’t you want to finish what you have and then move on to the conversation? Well my father mentioned somthing like that in his broken English (more of a help me way) because he didn’t know what else to click on the screen. The cashier went crazy saying stuff like “who do you think you are telling me what to do” and what not, both my parents are confused and now he gets to a point of yelling while the store is watching and then tells them they are not allowed in the store and kicks them out. In stead of really arguing with the guy my father thinks of my mother and her condition and just leaves. The best part of this experience was when he stepped out of the store this cashier who by the way was telling them he was the manager, walks out side and fallows them to tell them that they need to wait because mall security was coming, now my father is scared because of the way he’s acting and fallowing them around out side the store in the mall. Keep in mind this is all happening while “the manager” is yelling on the top of his lungs while shoppers are watching… Anyway, instead of continuing their shopping in the mall, both my parents walk out the mall in fear of retaliation to them and because they don’t speak the best English they feared they would be blamed for what ever it was this loser was yelling at them for. The reason I came to a review was because they actually feared for their life at this point due to being fallowed/erratic behavior and considering the circumstances they were in. I am in contact with corporate now about this I really hope they have some kind of camera evidence of this event and fire the guy who claimed to be a leader, leaders don’t do that they creat better leaders and this was not it. EXPRESS DO BETTER please. I’m sure this person who claims to be a manager with behavior like a disturbed child has had interactions like this with others in the past. Your managers and other team members are a reflection of your brand. This was very sad Update: 11/29/2023, If could take away the 1 store I would, I spoke to Molly from corporate and she was great at listening and understanding the issue but offering something to make your next visit better isn’t solving the issue we are not going there again, and I voiced this to her as well. It was never about the money it’s about safety for people that go in to shop. I do not recommend shopping at the Kings Plaza store after seeing a few reviews it shows this is common practice for this store. I get it Molly can only do so much from what it looked like. This was a huge disappointment. Please do your self a favor and don’t go there."

"when I tell you the ‘employee Richie at this STOREhas done it again . . . . HE IS THE BEST,HES THE MOST PATIENT GUY YOU WILL EVER MEET IN THIS STORE MAKES ME WANNA COME BACK EVEN MORE , I usually don’t write reviews but i just had to make one for him , he found me a last min outfit for a weeding and everyone LOVED IT 10/10 when coming to this store please ask for him , he needs raise or something cause this guy works his wonders !!!!!!!"

"Only 2 employees was there and one had to stay at the door. The other on the register doing go backs and managing the changing rooms. I understand cut backs but this makes customers not want to come back into the stores. To be clear this rating has everything to do with corporate not the employees."

"Horrible experience from the cashier keke. I placed my clothes at the counter when there was no customers on line, and no cashier at the register. keke got back to the register in a few minutes, she tells me to get to the back of the line, which formed while she was away. I explained to her I was there first waiting for a cashier at the counter when no customer was there.. She insisted i get back on line since “there’s a sign that says to wait here” in a very rude tone. Very bad customer service"

"I buy in the mail and in person at Express shops nationally. Their clothing is simple elegance if you style it right. Everything arrives when it should. No problems from express.com or in person. I recommend going to a shop located in a larger city to find more inventory because some of the stores outside of NYC only carry 2-3 items per size. I live in Express denim! You can make Express clothes look like really expensive clothes if you watch for getting the perfect fit. Some people who dislike Express I find out don't know how to wear clothes and go for too tight of outfits. When you are mindful of your real dress size and clothing for your body type, it's more affordable clothing that skims over you beautifully."