Panera Bread

"Juan —the guy everyone keeps calling rude and who gives attitude— was very crude and rude to me my first day as a student. It made me think it’s not that it isn’t a great place to be on campus because of his demeanor. He acts as if you are inconveniencing him and are always getting on his nerves. Like sir you work on a college campus. Most people aren’t being Karen’s to you. They just want their stuff and to leave. If you hate it that much—quit."

"I’ve been going to this Panera for months as a student. The workers always seemingly have an attitude, especially Juan. One instance I went there right as they opened, ordering just an iced coffee and chocolate croissant. It took them nearly thirty minutes to put my order out, but they had about ten orders put out before mine. Recently, I got a grilled cheese with tomato soup. They clearly didn’t close it properly because the tomato soup spilled all over the bag. I’m tired of the lackluster service that this Panera clearly makes no effort to improve."

"Easy to order on the kiosk, food ready quickly and deliciously fresh, staff amazing, thank you"

"If you are getting coffee or anything for drinks, go to other place! Otherwise, you are wasting your money!! Plus, the guy taking the order is so rude and he is giving a s*it! I won't never go to this Panera!!"

"I'm a student on the campus this Panera location is nestled within. My complaints with the restaurant in general are few and far in between; the staff work as quickly as they can given the sheer volume and frequency of orders they receive, and to my knowledge they've never gotten my order wrong. My main issue -- and the reason I docked two stars from this review -- is the fact that this location's integration with the Panera app is completely broken. Oftentimes at this location, I pay with my student card because I have money allocated to be used for food on campus as per my meal plan. Panera has included a feature to pay with student cards within their app already -- but this location has not integrated it properly. When trying to pay with a student card on the app, you are met with a white screen on which nothing appears no matter how long you wait. This means that if you are a student and don't want to pay out of pocket on every visit, you are forced to come to the physical location before you can even order. This, and the subsequent inability to order ahead unless paying out of pocket, is a massive inconvenience for hundreds of students ESPECIALLY given the wait times. Because I can't order ahead while I'm still in class, I am forced to make my way to the location itself to order, and I often end up missing my train or bus. Frankly, this issue is ridiculous and likely can be easily fixed. It's silly that I even have to write this review as I am far from the first student to express contempt for this issue. Hopefully someone at MSU or the management of this location see this review and sort the problem out accordingly."