Tycon Medical

"They are so very helpful and I have çerebral Palsy so my leg muscles stay weak and stiff all the time so they've been there for all the medical devices I need power wheelchair and the Manuel wheelchair I actually need a new Manuel wheelchair since where Iive doesn't have any ramps and it three steep steps"

"I used Tycon medical before and had a wonderful experience. Fast forward to now and to Nicki and she's a liar willing to steal another person's sale. Do not deal with her if you want an above board experience.Just spoke to Emily, Nicki's super and she defended her and is sending me the same emails Nicki was sending. If they come I'll change my review. If not I'm sticking to this ten toes down.Nicki's had two days to send them. Well this is unfortunately a ten toes down update. Emily sent the emails after the fact and they only proved me correct. They had nothing before 12/04. I was correct about them poaching clients. For a supervisor to defend an employee in wrong doing is disrespectful and shows their own bad character. I'll be forwarding this info to the BBB and a few others. I'll be posting the emails and dialog to my YouTube."

"I so appreciated my one on one time with Shannon to learn how to properly use and care for my new CPAP equipment. She was very thorough and addressed all my questions. She's the best."

"Ed took plenty of time to make sure I could maneuver my chair. He showed me all the features and how to use them. He also made adjustments for me such as the armrests. He was very patient. Thanks so much, Ed."

"Tycon isnt my usual DME company but man do i wish they where. I had a decline in my health and due to my power assist and manual chair not being a safe or viable option I needed a folding power wheelchair. A quick google search on the Whill website pulled up tycon. I sent tycon an email and got an immediate response Catharine Z was "lucky" and i was put on her case load. I am. huge disability advocate and usually have to work twice as hard to get correspondence from people. This was NOT the case with Catherine she is one of the most helpful and sweet people i have come across. Often times i feel like just a paycheck but Catherine allowed me to feel like family. I was so shocked at how fast this was gone. On 1.6.2023 Catherine reached out to me and on 1.25.2023 the Whill F folding wheelchair was approved. I am mind blown. I typically have phone anxiety but Tycon Medical and Specifically Catherine have gone above and beyond to show me i am important and not just another pay check. 2.1.2023 - I want to add that we had I minor issue with shipping of my item and instead of leaving me without a chair on my upcoming trip to a doctor 4 hours away Catherine spent the day coming up with a solution in order to make sure I was able to get a loaner in the meantime. Most times you feel like you are just another customer / number / paycheck but Catherine called me with the most sincere apology I have ever heard and provided me an alternative. The loaner may not be my personal chair but I am beyond grateful for the hard work she put in Along with the other office staff to make my trip still possible. If you are on the fence about using a local DME vs a nationwide one don’t think twice and support a local DME. TYCON showed me I matter and that I will be forever grateful for. 2.9.2023 - Derek is always so kind any time I see him I need to go to the area where the shop is located but I was having a higher paying day so they offered to bring me the chair within probably an hour after I told him I was having a high-paying day Derek came, and he was so kind as always took the loaner chair that I had and left me with my personal chair. I’m so excited to have my version of my chair although the loaner was amazing as well. Honestly everybody inside this company has been nothing but amazing shout out to Derek and Catherine."