CVS Pharmacy,

3717 Hampton Boulevard, Norfolk, VA 23508

"This will be the last time I’m getting my prescription filled at this location. I got a text this morning saying they would have my prescription ready around almost 12. Then when I check the status, it was delayed so I was like okay. After almost all day, I was only able to get one of my prescription because they were understaffed and now I have to suffer because of them not having enough techs. That is unacceptable"

"Been rough lately. I've been here every week or two to pick up for the past year, and they really started struggling this past Fall. Had staffing issues, were always behind on meds, and the lines always got out of hand. My normal experience was to wait 30+ minutes in line just to finally get to the front and be told my meds won't be ready for another couple hours and to do it all over again... Regardless of how many days before the script got filled, they'd never be ready. Then hours got cut so they close at 6pm M-F and 4pm on weekends. This has sucked as I work far away and don't get back in time on weekdays, so Saturday and Sunday are the only days I can come in and usually have to come twice. This being said, things seem to be really turning around here. The hours still suck, but the past 2-3 times I've visited, the difference has been night and day! They have new staff, have finally gotten on top of filling meds, and they've even had two people up front dealing with guests which considerably quickens lines, if there even is one which I can't remember the last time I've seen! I'm glad I stuck around and hope things continue going this way for this location. The people who stayed those bad months did their best and are always very kind, and I really like the new people too! I'm wary that the positive change is temporary with how rough it's been, but with what I've seen lalely this place does not deserve anymore the 1 star I gave it, so I'm changing it to 3. Once I'm truly convinced these good changes are staying, I'd give 4, and if they bring back their old hours, I'd rate this place 5 stars. I'd be wary still of putting in meds here if I had surgery or something and needed them asap, but with these positive changes and the state of the other pharmacies around here, this may be the best choice again. I have serious gratitude for you alli; thank you to thodr who stayed to keep things running, and thank you to the people who've recently joined and are bringing back this CVS's status as a great pharmacy. I'm sure it was difficult being understaffed and dealing with less happy customers, but at least I always got my meds eventually. Love you guys for all you do, keep up the good work. I'm looking forward to increasing my rating further"

"The staff in the pharmacy is pleasant and courteous. I suspect they are understaffed. I normally allow 30 minutes of standing in line to pick up a prescription that is ready. The drive thru has been closed for several weeks. I was by one of the staff that it was closed because of staff shortage. I like the location and the people, but the inefficiency is forcing me to explore other options."

"This location really does need to hire more staff in the pharmacy. They went from being open all the time to hardly being open and always having the longest lines backed down the aisles with no drive thru open either. I also have the same experience as others about getting texts telling me my prescriptions are ready only to be told that they aren't ready but that "the system just sent that automatically." I'm sure someone is marking them as filled preemptively so they don't get dinged on preparation time. Disappointing. CVS corporate/district, you need to hire more pharmacists and pharmacy techs at this location. It's unacceptable."

"The reviews are true! When I first went there, the meds were not ready for another 2 hours (even though we were notified that they were ready). One of my prescriptions took almost a month to get filled and when I called since it wasn't what I ordered, I was on hold for over 30 minutes and the call dropped. When I called again, I couldn't get a hold of anyone. CVS apparently has one of the highest turnover rates, and this location needs serious attention, and I assume more staff."