CVS Pharmacy 972 East Little Creek Road, Norfolk, VA 23518

"You should be reported to corporate. In fact I'll do. I had sent some emergency medication for my kid looking at your business hour. I reached here to pick up 7 mins before the closure, however some employee lied upfront with some odd stares at me that why I'm here & I heard other employees talking inside pharmacy that they just did put the shutter thinking that they will go early. Not justified to carry a brand value at this location. You are so offensive instead of courteous upon asking why you are close. This is against law."

"Long wait time person who answered the phone was rude, said my child perception was at a different cvs and ask did I want the number, I said I’m sorry it was to be sent here she agin said do you want he number for the other store she really didn’t want to hear my concern"

"One of the lanes for the drive thru never works and it takes ages to get your medication. Additionally, their system inside the store is sometimes down so it foeced you to use their awful drive-tjeu. Transferring my prescriptions out of here to a pharmacy that will deliver for free. CVS you're losing my business. I won't give it zero stars since I guess I got my prescription filled after all hassle."

"Just to educate employees on customer service skills...virginia is one of the rude states when it comes to customer service skills."

"Dear CVS, I was helped by a young lady by the name Xeanna I believe. She was the most pleasant representative I have had the experience of engaging with in a while. She is an exceptional member of your team and I can tell she cares about providing a quality experience. I have been in customer service for over 20 years and currently own my own business. She has every bit of what an employee of the year has and more. I hope your company sees her worth and what she is bringing to the team because I can gaurantee she has opportunities. Promote this young lady to a district trainer and/or orientation manager and give her a reason to stay. Don't forget the pay bump, bonus, WFH options and increased PTO. Take care of your employees and they will take care of your company!"