ACC Pharmacy 1200 East Marshall Street, Richmond, VA 23298

"The foreign black guy that’s at the counter has a history of being rude to customers. I usually will wait for the next cashier to avoid his intentional motive to make customers unhappy. I’m changing my pharmacy for this reason. All other employees are great! I love acc in spite of."

"Nobody will answer the phone to refill my prescription & MyChart refills never work for me. Idk what to do to get my meds. I can't pick them up if nobody will answer to fill them."

"I had a really rough experience with them the last time I visited. I had received a call saying my medication was ready for pickup so when I arrived there wasn't anyone in line or at the front desk I waited for about 15 minutes and someone finally came out the back and when I told them I received a call saying my medication was ready for pickup and I was there to pick them up they said they didn't have anything in their system for me so I explained that I didn't understand why I received a call from them saying I had medication ready if there isn't anything in their system so as proof I showed them where I received the call from them and wanted an explanation on why this was happening and what would be the next step to fix this problem? So after wanting an explanation I was made out to be a "liar" about the phone call after I showed proof of them calling. They were rude and disrespectful and since that incident I have not returned to that pharmacy and I refuse to do business with them because of that altercation. I will continue to do business elsewhere."

"I do not like this pharmacy because I’m calling to transfer my prescriptions to cvs pharmacy. They have the most disrespectful nasty attitudes. If you don’t like your job then don’t work there. I will never get my prescriptions with them again. I dealt with customer service all my life and even on my bad days…I still show customer’s respect like I want to be respected. Treat people like you want to be treated. Your job is being in the customer service field and still be nasty towards people. How awful and rude. I would not recommend this place for anyone."

"This pharmacy is plain awful! Everyone that works there is in a bad mood or has a chip on their shoulder. Lazy staff told me my prescription wasn't covered. Charged me $890.00. After I paid for the prescription my insurance told me that they had already sent the pre approved and that it was definitely covered. I had a 10.00 copay. Now because of their lazy and incompetent culture I have to wait to get reimbursed from my insurance."