Virginia Board of Pharmacy 9960 Mayland Drive, Richmond, VA 23233

"They never answer the phones or emails and give people the run around. Very horrible customer service!"

"I called the board over a month ago and left a message as I was required to do as no one was available to answer my call. I waited 2 weeks and then called again and had to leave another message. Finally about a week later I got a call and was told how busy she had been. I needed a replacement copy of my license certificate. I was told I had to go to the website and make the request and pay the fee. When I went to the site I was not able to log in because I forgot my password. Then was told to login with my login and a pass key. I used the last pass key I was given and told it was out of date and that I would me mailed a new one. Well week later I get the pass key and it was exactly the same key I tried earlier. It is very frustrating. As yet I have not received my certificate."

"I have had good experiences with the Virginia board of pharmacy. They are very helpful in answering questions, and they get back to me in a timely manner via email. In particular Beth has done an excellent job."

"I submitted a license application 73 days ago and it is still pending for review. I've resent the email to the Board of Pharmacy multiple times, and have only gotten a generic "please wait 60 days" (we are well past that, and the original submission actually stated 30 days). I've on my second phone call to the them with a 30 minute+ hold time (last time I was on hold 2+hours and no one picked up). This is absolutely ridiculous!"

"I submitted my documents for approval around the beginning to middle of November. I've called and spoken to someone that said that all of my documents are in order. Why he couldn't process my request over the phone, I don't know. I've sent emails. And I'm STILL waiting. I am aware that they are backlogged; but, this is ridiculous...esp for those of us who deal with chronic pain. We're looking for help and our requests are largely met with silence. This process is beyond frustrating and they don't seem to care."