1200 West Marshall,

1200 West Marshall Street, Richmond, VA 23220

"I’ve been trying to find housing for next year and decided to give 1200 West Marshall a shot. Jasmine was very helpful and showed me around the property. She was very friendly and provided feedback to all of my questions. Customer service is a 10/10! I definitely recommend getting a tour from her!"

"I lived here for three years. The good: it is secure as in the lobby locks at night. You have to scan your key to use the elevator. It’s only a 10-12 minute walk to classes and food spots. You can lock your bedroom door. They have good amenities and the maintenance crew was always nice. The lounge was nice and I had a graduation party there. Outdoor area was spacious. You can park in the garage without parking on the street. They do provide a bed and desk and living room furniture. I have an overall good place for three years. Lobby and lounges were clean. The bad: some residents left pets’ waste in the hall. The rent increased every year. You have the option to renew early and save a little, but you’ll be locked in a contract for another year. I could hear our neighbors laughing at night or partying down the hall the walls were so thin. The trash room was sometimes so full the hallway smelled and gnats would come into our apartments. The garage door on Norton was open 95% of time so my car was vulnerable. The week I moved out the garage door was working for the longest time since I’ve been there lol. I got packages delivered in July and someone stole them. I asked the front desk and they couldn’t find them. Weeks later I see another resident standing at the front desk playing with an item I ordered. I asked where did she find it..uh upstairs in one of the lounges. Why is my stuff in the lounge? The final straw is I just got an email for $135 (after my mom received an email a couple months ago saying we owed a different charge) despite moving out in July all the cleaning my mom did and fixing the walls. She deep cleaned. The girl who did the tour said my room was good to go. My old roommate was also there as a witness. HAVE a witness and TAKE pictures. It’s in your lease you have a right to be there when they do a final walk through. Do not let them convince you other wise, this is how they find stuff to charge for. Months later I get some email saying I owe money lol. They will nickel and dime you. 1200 had good and bad, but the American Campus Community company is extremely money hungry. My mom also had to make several calls to speak with a manager or come up. Front desk would say one thing and then the manager said another. The front desk associates do their best and are nice, but double check with manager about concerns. It’s a decent place, but make sure you cover yourself."

"The worst place I have ever lived in my entire life. None of the appliances are up to date, the dryer and dishwasher barely work. The parking garage is connected which would be nice in theory but the door is always breaking, and the spaces are very tight so many people will hit your car and the office does not even have cameras throughout the garage to hold those people accountable; the only cameras are at entrances. Packages get stolen, random people walk through the apartment and the garage so be careful. The trash chutes do not work so there are several trash bins in a room that fills the hallway with an awful smell. The elevators are rarely both fully operable only one works at a time. When the garage doors do receive maintenance the office does a poor job of ensuring subscribers are aware. In addition upon moving in, the leasing office told me I could not alter my lease to move in two days early because they had to clean but when I arrived there was trash in my new room. All of these issues would be fine if the rooms were cheaper but paying this price to be unhappy and have several appliances not functioning properly is awful. If you do decide to live here be sure to get water filters for the sinks and showers! Also utilities are not included so be mindful of that. The amenities are cute; the hammocks, clubhouse, study rooms, gym and studio but, they are simply a distraction from your living quarters. I am glad I survived living in this awful place; never again❤️"

"Hank was a excellent tour guide. He was highly informative and was very people friendly. This bldg is a great place to live."

"This place should be your LAST option. The first year I moved in there was mold(They said it was not mold but I'll add a picture for context, for you to determine) around most of the vents in the apartment. They did clean the outside of the vent, just the outside. This made me question if there was mold inside of the vents because when I would be in the shower for long periods of time I would start sneezing and get a stuffy nose, I realized purchasing a dehumidifier and opening the bathroom door helped. My roommate at the time had the same issue of stuffy nose and sneezing. If you are near the trash rooms there will 8/10 be a gnat issue, maintenance informed me that they sprayed the hallways but at times it was terrible not only in the hallways but also the apartments. For the garage, the garage door on Norton street is almost never closed. At one-point someone was coming inside and stealing things out of people's cars. Individuals should be locking their car doors but what is the point of having a garage door if it's not going to be closed. Finally, if you pay close attention, some of these "good reviews" are from people that toured the facility, not individuals that actually live there, so please keep that in mind. There were other issues I could add but I don’t want to make this too long, just do your research before deciding that this may be the place for you."