Festival Park,

3524 Festival Park Plaza, Chester, VA 23831, United States

"I was denied and I have not received the money I put down for the apartment. I have left several telephone, email messages and no response! No one seems to care! This has been going on since application date of 11/09/2023. What is the policy and procedures for refunds for denied applicants."

"I applied for an apartment on 3/22/23. I cancelled my application & it was never processed. I paid the application fee and deposit ($200.00). It has been 127 days and I have not received a refund as of today, 7/25/23. I have called numerous times and sent numerous emails but I still have not been reimbursed. I spoke with Whitney in the office on June 29, 2023 and was told that she was putting in the request as we spoke. I gave her my mailing address but I have not received my refund. Update: As of Jan 9, 2024 I still have NOT received my refund. I’ve called and emailed multiple times since my last post."

"Update Moved in a few years ago and you pay for location so yes apartments may fall apart and gabs are appearing or getting bigger. If you constantly complain about noise, no parking, smoking etc this is not a place for you to live nor is any apartment complex people will be loud especially if you live close to the restaurants and stores. If you complain make sure you live by the rules which you don't....so if you have kids that stay up all night running, screaming, playing. Dog that barks all night and you don't pick up after. Leave trash in halfway and so on why would you complain about strangers that wait on their dog or cat at the clinic or have a smoke OUTSIDE the restaurants after dinner? It's not that serious if you want your peace buy a house Moved in about 2 months ago have nothing major to complain about. The ladies in the office very nice and helpful making moving in and process very easy. Apartment is great for me almost everything you can want and need in walking distance."

"Lived here for a year and a half . If I could leave no stars I absolutely would . When we first moved here we noticed that train tracks were behind the building , when we inquired about the potential noise, we were told it was nothing to worry about we would barely hear it . That was a bold face lie ! The whole building shakes when the train passes by and it got so bad I was able to tell the difference between a freight train and Amtrak in my sleep . The staff , (BE WARNED) beyond petty . They find little ways to charge you for nonsense. No one ever knows when manager will be in when actuality she’s in the office sitting around . I couldn’t wait until my lease was up . Finally when it was up they found a mysterious charge us , when we asked what for they claimed for damages to the floors . When we asked for evidence they provided pictures of floors that didn’t even belong to the same unit were living in . Then wanted to charge us an additional month’s rent because of the poor communication between staff although we moved out before our lease was up . Maintenance is an absolute JOKE! they show up when they feel like it . It doesn’t matter how many tickets you put in and the urgency of the matter they still don’t show up . Our refrigerator went out . We notified the offices and maintenance the same day , they didn’t get back to us til a full week later . By then all of our perishable foods perished ! They charge you high prices for bare minimum apartment units , things are falling apart down to the ceiling in the hallways. BE WARNED! Don’t waste your time !"

"My wife and I moved out of Festival Park Apartments in September of 2019 from a 13 month lease we definitely could not finish out. The only thing great I have to say about Festival Park Apartments are the two receptionist they had at the front, management is unprofessional and ridiculous. If you're planning on moving in a downstairs apartment, please do not and I repeat DO NOT waste your time. We lived in apartment 104 of the 3800 building and we heard everything from both neighbors above us. Noises from someone knocking on pipes, slamming items on the floor, bouncing a basketball, to a child riding a hoverboard inside the apartment and management did absolutely nothing. We literally had to call the police on the resident that was above us because she continued to make constant noise after midnight after I knocked on her door and asked her to keep the noise down. Maintenance is a joke as well. We moved in and the living room blinds were broken and maintenance was called to fix the problem. When we got home the blinds were replaced, but there was a 5 inch gap in between the blinds where as to anybody could look inside our apartment as we saw plenty of people doing so. The neighbor upstairs left her washing machine running one evening and the water just ran over and leaked downstairs in our apartment because nobody was home. Last but not least, the Community Director, Cynthia Vegas is flat out not to be trusted at all. For starters when my wife called them to complain about the noises they came over and acted as if they didn't hear anything and was flat out nasty, unprofessional and rude, and when I say they, I mean her and her assistant. When I later spoke with them, it was a different tune making me to believe they tried to intimidate my wife. They ask me to get times and dates of when we heard the noises upstairs. Not only did we get the times and dates, I provided them with videos of the noises we were hearing from upstairs. They did nothing and the only answer she would give us was that they were waiting for a lawyer to respond. It got so bad that we was force to break the lease. I did give Ms. Vegas credit for working with us and allowing us to break our lease. Notice that I said DID GIVE HER CREDIT. A few months later we received a phone call from a debt collector stating that we owed $500.00 to Festival Park Apartments for damaging the floors by scratching them up. For anybody that currently lives or has lived in Festival Park knows that the wood floors are already scratched up from previous tenants that have occupied the apartments before hand. So again Cynthia Vegas is not to be trusted at all. Bottom line, if you're thinking about moving in Festival Park Apartments please BE AWARE that the apartments do not have any carpet so you will hear everything from your neighbors upstairs. BE AWARE that there is a train that passes by constantly and shakes the building because the train tracks are located right behind the apartments. Oh and I almost forgot, BE AWARE that the so called security front door entry doesn't work, meaning anybody can walk in and take your packages that are delivered to your front door. We've had 3 packages that were stolen and the neighbor beside me told me before he moved out that he had packages stolen as well. BE AWARE of Cynthia Vegas and her assistant as to both of them are not to be trusted. If you think that this review is bogus, just make another review stating you want to get in contact with me because I will let anybody hear all the videos I have. THANK YOU!"