Club Wyndham Great Smokies Lodge

"This company is the biggest resort company in the world, has billions and billions of dollars, and decides that it's a smart idea to put water heaters in the rooms that are too small to accommodate the amount of ppl per unit. We were on our 3rd shower and the hot water turned ice cold. So then we had 2 ppl dripping with soap everywhere, and no way to clean it off. I call up to the front desk, say the same thing to them, and the manager even admits the water heaters r small, and basically tells me, oh well, ull just have to wait 20-30 mins. Ummmmm, what? So we're supposed to just stand around with soap all over our bodies, cold and wet, for 20-30 mins because u decided to skimp on one of the most important parts of a living space??? I mean I guess there's really not much they can do but the fact that they do this, blows my mind!!! And the 2 ppl I talked to weren't very sincere n an apology or try to help in any way, SMFH!!!! I looked it up and for the size of ppl this unit accommodates, it should have a 72 gallon tank or higher. It has a 50. I just can't stand all these big corporate companies that make billions off of us consumers but could careless about our comfort even tho we make them rich!!! Then the water park closes early on most days. U pay all this money to stay at a place like this and can't even enjoy the amenities as u should because they're too cheap to keep it open. Plus multiple things were either broken or shut down. I wouldn't recommend staying with them. Not for what u have to pay. Hopefully this helps others get a better experience somewhere else and not waste their money."

"Absolutely amazing place to stay. I literally have never had a vacation before where I felt so at peace. Every morning stepping out on the balcony and taking in a deep breath of the cold Tennessee air was the best. Having the resort have an onsite indoor water park was amazing. Even with it being in the low 30s having a chance to enjoy the waterpark was definitely really cool. The area around the resort is super quiet and peaceful. All you hear is the noise of cars passing by. So much to do within driving distance that your calendar will fill in no time. Can’t wait to come back spend the winter here again!"

"First time here and we had a great time as a family. Condo was comfortable and clean. Waterpark was nice. No high pressure sales at this location. I’m going to start reviewing that as our last experience at Bonnet creek was over 3 hours of high pressure sales the guy was a jerk and kept belittling us to the point my wife was in tears! That’s how we started our last vacation in Florida. I’m glad this one didn’t turn out that way because if it had I was going to sell my timeshare at a loss and walk away!"

"Was beautiful here in the fall/winter time. Loved their winter theme. They had ice skating which was great for the kids and the expanded water park is almost complete. They also have a hot tub again in the indoor water park which was a great surprise. Best place to bring families."