Shady Grove Fertility in Arlington, VA 901 North Stuart Street, Arlington, VA 22203

"While the staff is nice and friendly. I would not recommend coming here. I always received contradicting information from the nurses and staff, one telling me something and the other saying something completely different. Secondly, I had a horrible time with insurance coverage (something I NEVER had an issue with at other fertility clinics such as CCRM). If you can, go to CCRM instead of here.... it is worth the wait. They are a lot better and more organized."

"Doctor Reh was great. Very professional and advised us on the best route to take. The nurses were really nice as well. Contacting my nurse quickly was a little difficult because I had to send a message in the portal and wait. Parking can be tricky at this office as there is only street parking or paying to park in a garage. I ended up going to the Fairfax office more for appointments because of that. My only critique is that when my medication was prescribed I was over prescribed some of them so I ended up over paying for medication I didn’t need and then throwing thousands of dollars worth of medication away. I am pregnant from my first FET (9 weeks) so we are excited about that."

"Infertility is already stressful and Shady Grove Arlington did great job in adding to this stress. Although the staff is extremely polite, this office is EXTREMELY disorganized. Ignorance is bliss, and if you do not ask the right questions, you will surely be left confused and left in the dust. During my process, I only spoke to my treatment coordinator once due to my own persistence (relentless multiple phone calls), only to find out that the coordinator was on vacation. Due to the negligence/care of the treatment coordinator, I was delayed starting treatment for 1 month. Which can feel like a lifetime for someone in my situation. Secondly, unbeknownst to me, I was never informed of important information regarding my treatment, including documented follow-up notes, next steps, prescriptions, and consent forms. Leaving myself and SG Care Team (Brittney) to scramble the day before my procedure. The office's excuse was that the coordinator is longer working with the company. Zero stars for now. This has been unnecessarily stressful."

"My experience at the Ballston location was amazing. The front desk staff were nice, responsive, and prompt. My nurse, Chantel, was also amazingly responsive and helpful especially when it came to seemingly weird, one-off questions. The limited interactions we had with Dr. Reh were fine. My fertility case was very straightforward and did not require a lot of attention outside of the nurses and nurse practitioners. That being said. If I had a question that had to go to Dr. Reh specifically, I received a very prompt and specific response. I did not feel slighted in any way, I just didn't need constant interaction with Dr. Reh and I was absolutely fine with that. The experience I had at the Fairfax location was very mixed, especially on the weekends. The phlebotomists were usually the "B team." They usually had trouble finding my vein and I frequently had bruises while the Ballston location never missed and had a much better bedside manner. I didn't like having a different phlebotomist and nurse practitioner every single time I visited for a monitoring appointment in Fairfax. They didn't know me and almost every visit was awkward. All of this being said, SGF is a fertility mill, and it works. They are efficient, direct, clear, and helpful. After checking out a few other clinics in the area, I'd go back to SGF every time. Their customer service focused approach is a dream compared to some other interactions I've had. I highly recommend. My husband and I are 5 months pregnant thanks to SGF."

"I will say I’ve had a great experience in-office. The front staff know me by name and are extremely knowledgeable, very inviting, helpful and keep the place running. But what has been extremely frustrating is getting called my results 2 minutes before closing and being unable to schedule an appointment. More inconveniencing, is its my first time doing IUI. Telling me to schedule an appointment for my procedure, which lands on a day they are closed. No outreach from my Dr. I seen her in total of 3 times in 7 months. First time being the consultation. I called the weekend number with no success, corporate hotline, and emergency number. I paid $2k to not be able to even have my procedure on time and its extremely frustrating having to chase down people to make urgent appointments."