CVS Pharmacy 12130 Jefferson Avenue, Newport News, VA 23602

"Stopped in to grab some essentials real quick after work. Grabbed a bottle of Miracle Whip and something told me check the date. Glad I did….2 bottles left and one expired 10/30/23 and the other 08/23. Might want to throw those out. Couldn’t find an associate to show. So they’re still on the shelf."

"The 1st issue with CVS is per my insurance I have no other option where to fill my prescriptions. Then you have an over worked staff that has not had a Customer Service Class. I will say that of the CVS pharmacies in my area this is the least offensive. They need to hire more pharmacist. And perhaps 2 associates to deal with customers. CVS is making billions. They can afford to treat their customers with more respect."

"Worst of the CVS pharmacies I've been to. Absolutely no empathy from the pharmacist whatsoever and you're dealing with sick people or people who need there meds. I dropped off my prescription and was told it would be ready the next day at 3p. Now I know pharmacies are busy, so I always try to get them ahead of time. I go back 3 days later and the pharmacy is closed because they didn't have a pharmacist. Ok... so I go back 4 days later and now they say it's not ready they need 25 more minutes, like seriously, it's been over a week. Now I've been without and these are my heart meds."

"The service is always very slow and without any real care or concern about the customer. I was the only one at the counter on Sunday 1/15 and the customer care member, without acknowledging me at all, walked out and past me to go take a bathroom break. I found that very rude. I understand the biological need for relief but at least say excuse me I'll be right back or something to let me know that you see and value me as a customer."

"The attitude here is unbelievable. Pharmacist was rude and condescending. I waited over an hour for her to decide not to give me my covid shot because she didn’t believe what was written on my card. Fine. Today I show up to pick up my prescription and they opened and they lady in front of my had been waiting forever and no one spoke to her. I walked to the counter to see how long it might be before we all got waited on and I got my head bitten off. Never again my friends. I’d rather go without my medication than be treated this way. There is zero reason to be rude."