Farm Fresh - Newport News 353 Chatham Drive, Newport News, VA 23602

"Worse customer service ever. The deli staff keeps chicken for themselves. When you go in there is a sign that states 9.49 for 10 piece chicken. They will quickly post a sign that says you can't purchase 10 piece dark for 9.49 because they want you to buy the 9.99 chicken. Let's not buy from these crooks."

"Customer service at this establishment is essentially non existent. Check the expiration dates on your salad dressings. The pre packed habanero peppers may seem ok but once you open the package- rotten on the other side that isn’t visible from the top. Thinly sliced Carrots and baby carrots typically are almost rotten by the time u take it home and open it and realize it. Prepacked blue clubs after being cooked- meat tastes like a sharp chemical taste. You shouldn’t clean and package crabs that already died and started its chemical breakdown. I go here because of the convenience of their time because Emart closes 30 mins earlier. The one guy with longer dirty blonde hair that works cashier sometimes - I can smell his scalp a mile away. Please work on your employees hygiene. The other white guy in a suit doesn’t use his words, at all. I left some items there and returned 20 mins later. My items were put back- so I was told. The Korean lady that was my cashier told me that I’d have to go shop for the items again Until I mentioned that I can’t remember the sauces I bought (south East Asian) bc I never bought them before. I asked her, “well who put the items back?” A guy in a suit (I’m assuming since he was dressed up is a store manager) happened to be in her line buying items for himself raised his hand. A few seconds later- he retrieved the 3 sauces from another counter only about 15 ft away. I then went to grab the salmon I left behind from the back of the store and as I proceeded to walk that way said, “ I think I can remember which pack I bought because I believe it was $13.51.” He said, “$13.82.” When I returned to the counter he was at that point behind the counter and bagged my sauces and salmon vertically in the same bag. There were no other words exchanged. I mean….come on. I spend about $150-$300 a week on groceries in this establishment. You all need training on customer care and at least say something about the inconvenience of a customer having to come all the way back. I’d even take something as simple as “Thank you, Have a nice evening!” A lot of your customers are business owners themselves that come here after dealing with people themselves all day. Especially your customers that come here towards closing. I would never treat my customers this way. When I initially purchased the items- there was another woman in line behind me. The time it would’ve taken the Korean lady to see that my items were still there and the time it took for me to walk to my truck in the parking lot and push my cart back to a cart slot was more than enough time for someone to yell or even bring my items out to me. But even after coming back. Words from employees were very sparse and they really didn’t care at all to be of service to help me retrieve the items. The most customer service I’ve gotten from the place is an occasional smile from the older Korean men that stand at the front end towards the end of the night. I’m so over this place!"

"This Farm Fresh houses an international Seafood Market. Many items are fresh caught. I shop here only for the seafood. Squid to all types of fish, live lobsters, clams, octopus and so much more. Whatever your taste might be they probably have it, including somethings you have never seen and might want to try. The customer service is good at least all my experiences shopping here have been. They also have other meats. Beef, lamb, pork, chicken, quail and turkey."

"Farm fresh is now a international food store, has a good selection of Asian and Hispanic foods. Do look at the expiration date since some are expired"

"This place is ok. I love the fact that they have fresh food options like a open salad bar and chicken both friend and grilled. They also have cold few otpions like sandwiches or ready made salads. This is a great convenience if you need something quick for lunch or dinner. Their grocery selection is the same as you would expect in any store. I like that they have non dairy options as well for milk and ice cream. However the customer service is a hit and miss. Sometimes they are on it and sometimes they are not. The hours say 6am-12am but many times they have closed before 12 or opened well after 6 because of staffing issues. The prices are ok, but not competitive. This is a place I shop when I need something quick and don't have time to shop around for the best bargain. Overall rating a strong 3 stars."