Banfield Pet Hospital 13241 Gateway Center Drive, Gainesville, VA 20155

"What's the point of having a phone number if no one is ever picking up? What's the point of having an online scheduling service that doesn't work. Where is the convenience of having to drive out to the location to schedule a drop off appointment? The Gainesville location has a serious response issue."

"I am rating Banfield Pet Hospital in Gainesville VA! The staff called me 3-4 times this week 9/9/2024 to confirm my appointment time. When I said showed up after standing in line for 30 minutes, they tell me my appointment time was 2:00PM. I have been through this before with Banfield. This is not the first time that they get the schedule mixed up and then say they can’t take you really disappointed they are short staffed and pet parents have too many questions like I usually do after the appointments and before one person is trying to handle it all. Really disappointed in Banfield today think twice before you join."

"Great staff and very accommodating to our schedule for health visits and vaccines. We have an annual plan and they contact me when we are due for more vaccines and wellness checks. They offer drop off or in person appointments. My puppy walks right in, enjoys the attention and leaves with everything we need for a healthy little dog!"

"We took our beloved cat, Ricki, here due to an urgent health situation. I was pleased with the interactions with Dr. Moss (the vet I spoke to) and Wes (the front desk employee who checked us in). I felt as though Dr. Moss was attentive to any questions."

"We took our sweet girl Rookie here for her final appointment. We’d seen Dr. Moss previously at another location at a critical time with Rookie, and he made time in his full schedule at his Gainesville office to help us say goodbye to her. Dr. Moss spoke frankly and realistically with me regarding our options for Rookie, and he and his staff offered us great compassion and professionalism during an incredibly difficult time. We live in DC, and found traveling the distance well worth the trip for the care we received. We will be making this our Banfield office of choice for our other senior dog."