Lowe's Home Improvement

"I needed that hard to find special screw and I new Lowe's would have it in their metal bins. Plenty of product and I used the Lowe's app to find exactly where it was."

"Very busy during this visit, getting mulch and other garden tools and plumbing parts. Easy to find isles, helpful employees, and very efficient cashiers made it a fast shopping stop. I will definitely come back in the future for all my hardware and garden needs"

"This a particular review for Gavin, Head Cashier @ Lowe’s Gainesville VA. While I went through a difficult, arduous process trying to get a refrigerator that didn’t have a defect or damage, Gavin worked with me to exchange and upgrade refrigerators to find one that kept my food cold and didn’t have other defects. Lowe’s uses an outside contractor for deliveries which has known issues; however, in the future Lowe’s may return to an in-house delivery system. Back to Gavin, he has super professional communication skills, including listening carefully to the issues and working to find a mutually satisfying solution. I was pleasantly surprised at how at ease he is communicating with older customers. And his work ethic is amazing; whenever there is a frustrated customer, Gavin is called in to assist. He’s super busy, helpful, and kind. It makes me feel confident about the next generation if they are anything like Gavin."

"Had a horrible experience at the Gainesville Lowes. Contacted Customer Service Associate Shean about a microwave with peeling on the front handle. He said I could bring it back to the store for a replacement. Took it to the store, but Assistant Manager Jason was rude and unwilling to address our complaint. Businesses should provide good customer service and address concerns. They need to learn customer service from the Home Depot."

"I have been shopping at this Lowe's for about 7 years. Yesterday I had the pleasure of working with an employee who far exceeded my expectations Mr. David Corona. I'll start off by sharing a not so good experience shortly before David arrived: I was in the lumber section needing to buy some of the biggest and heaviest posts they sell (6x6x16') and noticed that they had parked a fork lift in front of the section holding the posts. Two employees were walking by me when I flagged them down and told them I need to get two of those huge posts can you please move the forklift. One of them jumped in the fork lift, backed it up, and to my shock they both just walked away leaving me to lift a 6x6x16 post by myself onto my lumber cart (mind you these posts are about 150 pounds or heavier if they are still wet). I started to try and wrestle one on my own and about 30 seconds later David Corona comes walking around the corner, sees me, and immediately asks if he could help me load the lumber to which I graciously accept! This in and of itself was excellent customer service especially after being left by two other employees that could have easily helped me but Mr. Corona wasn't done, he insisted on staying with me the entire time as I continued to load other smaller pieces of lumber for my project - even after I told him that the smaller pieces I should be able to handle by myself - he kept with me and made it a lot faster and easier to pick out good pieces of lumber and get loaded up. He then accompanied me to check out and helped me get everything loaded up on my trailer. 5-Star A+ customer service, this guy needs a bonus or a raise - he has good character and great work ethic. Lowe's, do yourself a favor and don't let him get away - get him promoted and working up the ranks as he will be a valuable asset."