Petco 9051 Staples Mill Road, Richmond, VA 23228

"This place is FILTHY!!! Went to buy some cat food the other day because someone gave me a gift card here. I pulled the cans of cat food out the box and there were tons of dead bugs in the box!! Not to mention the poor rodents don't look like they are in good living conditions. Walked out and went to my usual place to get cat stuff. First time in a petco and last time in a petco. Gross."

"I placed a mobile order for pick up since the petco at my location was out of a certain item. Ken handed me the order neatly packed and labeled. I walked back into the store since I needed one more item and as I looked around everything was stowed neatly and the whole store was the cleanest petco i have ever seen. I stayed and got more than the item I needed since they had impressive varieties of every category. As I was checking out Ken was courteous and talked to me about one of the toys I got. He was an engaging and a professional employee. I may return to this location even though it’s not near me just because how pleasant it was."

"Went online to buy a bag of dog food and could never finish the order. Very unhappy. I was not able to get a special discount or load my new credit card on the website. I ended up driving to the store to grab that bag of food and only got a small discount vs the bigger discount I was hoping to get. :-("

"Awful grooming experience!!! My toy poodle haircut was butchered! He was cut so low it showed his skin. The groomers there are nice but some are unskilled. The groomer stated my dog was mated, which was totally untrue. My fur baby is groomed every month or two at the most. Very disappointed in the service there..."

"My Daughter has been asking for a pet Bird since she was 5 years old. She turned 8 This past Monday and Hubby and I surprised her with a visit to Petco. The White Bird is named Snowy and the Blue bird is Lyric. I was struggling to put the condo together and didn't want the birds in a box for to long. I went back to Petco and asked the Gentleman who helped me pick out the birds to also help me put the condo together. He went above and beyond to help me. It was Definitely a struggle to put together but after an hour and 4 people later our birds have a new place to call home. Thank you so much to Josh, Brandon and Ryan for all your help and Patience. It felt so nice to experience top notch customer service. Thank you!"