Saxon Shoes 11800 West Broad Street, Richmond, VA 23233

"I’ve gone several times (only because I had a giftcard) and every single time it seems impossible to get service, but you need someone to get you your size to try on. They will only help one person at a time but there’s never any order to how you can be helped. I clearly hovered around two employees waiting to be helped when they were done and after they helped their customer/walked them to the register they approached other people to help despite how obvious it was I was waiting. This has happened every single time I’ve gone in. It’s painfully obvious they work on commission and are scouting out “wealthy” customers. Finally used the giftcard and never plan on going back. Poor service with both old and new management"

"Was sent the wrong shoe. I paid for a more expensive shoe, and was sent a cheaper style and because no other customer called in saying they got the wrong show they wont help me. I was over charged and now the shoe i bought is out of stock. Oh also they have one person only who deals with online orders so good luck with needing help"

"Yesterday I took my 8 yr old granddaughter to shop for “dressy” shoes. Entering the Kids room, there was one other customer with one child and shortly after we entered another customer with 2 children entered. There was no one there to wait on us though we did the “online waitlist” and still waited for another 15-20 mins. I finally went to the front desk to ask for assistance, returned to the kids room and waited another 15 mins. Finally two ladies arrived and unfortunately my granddaughter and I had Bettye help us. She was one of the most rude, moody, resentful individuals I’ve ever experienced in customer service. She never smiled, snapped at my shy granddaughter and because my granddaughter has a very narrow foot, Bettye refused to sell us any shoes and insisted that she could not help us. So we left and went to Dillard where we have a lovely experience with Angelina who sold us the shoes my granddaughter chose that are a bit too wide but the proper length that will only be worn occasionally. This is the second time I’ve taken a grandchild to Saxon only to endure grouchy customer service. Never again."

"I've been a customer for decades(since my now adult kids were taking their first steps). I rarely go much these days but I'm glad I stopped this weekend. I found a great pair of shoes on sale. The gentleman working in the Men's section on Sunday was great. Super friendly and quick service. He also shared some advice on other brands I hadn't considered. There was a woman working in the women/ kids section who seemed overwhelmed by a large family. I know stores are struggling to find help these days."

"After spending a half hour in the children’s section we approached an associate for assistance only to be told that we needed to sign in. We were 4th on the list. One hour later we were finally helped. When we walked into the store it would have been nice to have been greeted and explained what to do."