Burlington,

6303 West Broad Street, Richmond, VA 23230

"When are these stores gonna realize that when you have 15 customers in line, you need more than 2 cashiers. The manager was much more busy worrying about carts being collected than customer service or opening a register. The poor young lady who was running the register was obviously fed up with the lack of proper support from her manager. Store wasn't a complete disaster like some other of the same chain in our local area, but with the piss poor management, they won't be keeping cashiers very long."

"It's Christmas Eve eve and the store only had 2 cashiers an hour before closing. Being that they extended hours you would expect more workers. However when another person came to assist one of the cashiers decides it is an excellent time to separate hangers instead of ringing up customers. Mind you if the line was not snaking around to the end of the outrageously being of the checkout que there would not have been a issue."

"I came in to return a pair of shoes that I hadn’t worn. The cashier, JASMINE, was lovely during the transaction. As I was leaving, the manager (I wish I asked for her name) stated that the shoes were worn and I stated that they were, in fact, not worn. The tag on the bottom of the shoe was as new as they came out of the box…so how were they worn if that were the case? When I asked the manager about it, she acted as if she didn’t hear me. I do not appreciate those kinds of claims made against me. I work in retail, so I understand the protocols well. The manager was absolutely rude and disrespectful, and I will not be returning to this location. But again, JASMINE WAS LOVELY…I don’t want her to be penalized for something she didn’t do."

"Really great deals! I couldn't find any belts, but I got a few options for under $100! Amazing variety of stuff! Next time I'm gonna grab a cart... so many savings!"

"Poorly maintained, poorly managed, horrible. There are so many bad reviews you have to conclude Headquarters doesn't care about the quality, customers or Brand. It seemed like they were competing to see whi could ring people up the slowest. Several people hanging out behind & around register bur only 1 open with a line of 30+. Waiting in line hours while employees kick back & chit chat. This location is in need of serious intervention. Please don't respond you'll look into it or speak to staff/managment. It clearly either isn't happening or the responder holds no authority otherwise. A bot."