Chico's 5027 Huguenot Road, Richmond, VA 23226

"I was in the store for 30 plus minutes, and not one salesperson asked if I needed help. I WILL NOT RETURN."

"I wasn’t greeted at any point during my visit. I was “looked up and down” by 2 of the associates. I finally got a dressing room. I was dressed very casually and not in Chico’s clothing. At no point did I have any help or even offer of help. I had to wait a long time to checkout. Apparently the woman in front of me was returning items and kept running back in the store to pick up items. Finally another associate came up and rang up my sale. She was friendlier than anyone else. There were 3 associates and they weren’t that busy. I have never had such a bad experience in the other times I’ve been in this store."

"My Wife found the customer service to be exceptional. She came out so excited with coordinated outfits. She said that it’s been so long that she’s had such a great shopping experience. Clothes are beautiful as well. Her summer party outfit. She’s happy. I’m happy."

"Very disappointing experience for being in a time of Pandemic where we are suppose to be social distancing. There was only one other customer in the store. When I entered, a worker greeted me who was dusting the floor and as move throughout the store the cashier spoke as well. The disappointing/disturbing problem occurred as I was searching items on a rack the worker dusting came to area where I was and began to dust the floor right up to me ending directly in my face and looks at me and says "Oh". I continue to searching and she picks up something off the floor right behind and says "where did this come from". I never stopped searching to see what she was referring to but I looked over my shoulder indicating my discomfort with her being close behind me not mention we are in a corner area of the store. I am thinking to myself that I am a customer and why is she not practicing CDC guidelines. We'll, moments later she let's a sneeze and grab her mouth with her hand. She continued touching items in the store and did wash her hands. I moved across to the other side of the store towards the door. The cashier watched me and faintly said goodbye as I exited the store."

"Well worth a visit. Offers the best Chicos has to offer and provides a light and airy environment. Very helpful staff."