Boot Barn,

315 Chatham Dr, Newport News, VA 23602, United States

"Purchased my first pair of dress boots. I was ready for the large inventory that they have, absolutely huge. Service was very helpful but not overly helpful. If you're looking for boots, this is a great place to look."

"I came in the store on Saturday to buy a pair of boots for my wife's birthday. She picked out a pair of boots but they were creased from people trying them on and walking around. We asked if we could have a new pair shipped to us and they were more than happy to help. I placed the order and paid right then. Yesterday they came in the mail and it was the EXACT SAME PAIR. I was furious! Did they think I wouldn't notice that they boxed up the same pair and shipped them to me? How stupid do you think I am? I went back to the store for an explanation and all they said was it was company policy. No other explanation. So bad customer service is policy. All I got was a forced apology and a refund. I don't know who the district manager is but I would love to hear from them. Whoever is running this store has zero problem screwing over customers. Huge waste of time. I ordered a pair from Nashville Boot Company. It was cheaper even with expedited shipping. Will never darken this companies doorstep ever again."

"Went in to find steel toe boots for work. There was a very nice selection to choose from. Mostly, I'd like to call out Haven. She was very helpful getting us signed up for the rewards program, and she was extremely nice and courteous; offered assistance when trying to find the matching boot."

"Amazing customer service, you feel welcome when you come in. I went in to buy some boots for work and became a regular. The inside smells like high quality leather and always has a friendly environment and amazing decor throughout, amazing music and clothing for everyone. You can get every boot imaginable, quality shirts and jeans, cowboy hats, belts and buckles, hats and even cologne. The only thing I do dislike is the clothing size, I’m a medium and it’s not exactly difficult but you tend to find yourself having to sort through all the stuff there to get that medium, it’s great if you are a large+ though. Overall amazing store and incredible products and customer service!!"

"Originally I was only going to get some boots for my graduation, but thanks to the wonderful customer service from Sam I walked away with everything I needed. Sam helped me find dresses that were flattering for my figure and jewelry to match. I was so overwhelmed by the great selection, but she took her time to make sure I got everything I needed to feel beautiful on one of the most important days of my life. I wish more salespeople were like Sam. I’ll definitely be going back. The store was very well organized and the dressing room were clean and spacious. Oh and the bathrooms were clean!"