Kroger 4816 South Laburnum Avenue, Richmond, VA 23231

"This store is in need of new management. Picked up some Homestead Creamery half and half today (1/5/24) and it expired on Christmas. There was a manager in the aisle telling employees to smile - how about getting them to stock the fridge with stuff that isn't expired by two weeks?"

"If the restooms are open, they are normally dirty and sometimes no soap. Last night, the women's restroom was out of order. The tiles in the store are NASTY. Keevus is rude and very disrespectful. They typically only have 2 lanes open with the lines down the aisle. The shelves are usually half empty."

"Don't make me Ring up my own groceries and then act like I didn't pay for some stuff. Y'all need to check that girl at the self Checkout because she basically accused me of stealing. She walked up to my cart and said. Did you pay for all of that? And I said yes and she snatched my receipt out of the register before. I even picked it up and started reading my receipt. Acting like she couldn't find certain things on the receipt. When I pointed them out, she then felt dumb. Don't hire these kids to act like they are gonna be security. She's lucky it was me and not my husband. And I can tell you, a lot of people in the East End ain't goin deal with her accusations Perhaps I'll just start shopping somewhere else."

"I generally love Kroger. This location, however, was the worst Kroger I've been to (so far). The store is dingy. It's in need of a renovation. It was pretty dirty when I walked through and gave off Walmart or Dollar General energy. There is no savings for buying the store brand versus name brand. There were more than a couple of items I ended up getting the name brand since the Kroger brand was the same price. Their self-checkout area was a disaster and it seems like their system is either malfunctioning or in need of an update. The lowest volume is still super loud, and it's ridiculous you can't just mute it altogether. Scanning groceries was a giant pain because it had difficulty reading all the barcodes as well as very temperamental timing, not giving customers enough time to bag their groceries before reminding us to keep scanning or calling for help to have some employee come clear it's screen. Hopefully the corporate office quits neglecting this location sometime soon. Giving them one star because all of the employees I encountered were nice, albeit seemingly not happy to be there. Overall pretty depressing location."

"Lovely staff. But it's one of those stores where you MIGHT be fine shopping one day, but another day the produce could be bad, or go bad the day after you buy it. I've regularly had to get refunds for packages of meat that were within date but went bad immediately. And while there's no hangups getting refunds online, now I have nothing to eat for dinner... To sum it up, the place is unreliable."