Five Guys 4210 East Claiborne Square, Hampton, VA 23666

"Ordered on the five guys app for pick up only two burgers and a large Cajun fry. Would you believe we received a plain burger and regular large fry. It just sucks when you want to enjoy a good meal and you go out of your way to do so only to be left hungry."

"The hamburgers and fries deserve the accolades. They really tasted fantastic. They were fresh and hot. The only problem we had was the price. Compared to the other restaurants we frequent, Five Guys was more expensive, especially for the amount of food that was ordered."

"Edit: I dropped a star after getting food poisoning here. The food is good. Better than McDonald's. Not quite the level of a sit-down burger restaurant like Red Robin, for example. The service was a little slow. But they were very friendly. I like that they have peanuts. We probably won't be back often because of the price. The prices are way too high for the quality of the burger. We will come back, just not super often. On the way out, there was an advertisement to hire employees. They pay a lot. Good for the employees. But probably makes the food cost more than it should. And the employees were not very motivated."

"After a day from hell, my friend dragged me to Five Guys to cheer me up (because there is no food in my house and I'm starving). I've been awake since four am and worked an eleven hour shift as a manager without a lunch. I ate half a sandwich at 10 am and it is now 9 pm. My friend wanted a plain fry and we didn't want to waste food by ordering two fries. Terrell kindly offered me Cajun on the side. This small thing made my entire day. I'd like to thank Terrell for this seemingly simple offer. Please be like him."

"I have ordered burgers and fries from here at least 20 times now. I always order the same thing. A little bacon cheeseburger and fries. Never thought to leave a review until my most recent experience. On one of my recent orders, my burger was incorrectly made with lettuce on it (which I hate). It's a texture/sensory issue for me, and so it was inedible to me. I called and spoke with Todd Washington I think his name was. A/the manager at the Hampton location. He offered to remake it for me if I called back on a day when I wanted it. Honestly, that in and of itself was really refreshing. He didn't try to pass the blame or gaslight me as it seems to be what businesses do these days "it wasn't like that when it left our store" kind of thing which I've heard. Still, I was a bit skeptical and was unsure if he would actually remember and/or follow through. That's happened to me before as well with other managers going back on their word, so these days I usually don't even bother giving feedback. But in this case I decided to call back and take him up on his offer. Well, not only did he remember me when I called back, but he went above and beyond with my order. When I called, he took the order from me over the phone himself. I'm not sure if he made it himself, or if he oversaw it, but it was the best tasting burger I've had from 5 guys to date. And in fact prior to talking to him, I felt the previous order would be my last order there. Now I'll keep coming back since he single-handedly won me over. He was furthermore generous and kind to my spouse when he went in to pick up my order as well."