Juan's Mexican Cafe and Cantina 2423 McMenamin Street, Hampton, VA 23666

"Can't say enough about this place. It was my first time having guacamole made right at the table and it tasted amazing. The food was great and the service was on time."

"I stopped in after a winning day at Rosie's casino. I had the burrito, which came out quick, hot and tasty! The consistency of rice, beef, beans and vegetables were even throughout each bite. I left very full and the prices are reasonable. The server checked on me throughout my visit."

"Juan’s was recommended to us from a friend and we normally go to plaza but we’re excited to try a New Mexican place and now I regret doing so I will NEVER come back here not only can you see from the photos that I ate pretty much nothing on my plate but you can tell the chicken was not properly seasoned I mean it wasn’t seasoned at all the beans tasted like feet, I took maybe a bite off those and the only thing that was half decent was the rice and even the rice wasn’t seasoned the chimichangas were so tiny I maybe took two bites which is relevant for later. I hate being that person who asks for something else or asking to get it taken off the bill but I didn’t even eat a quarter of what was given to me. The server was nice at first until I asked to get it taken off the bill cause I wasn’t even interested in taking the leftovers and he told me normally unless something is wrong with the dish they can’t take it off the bill but that he would talk to his manager. His whole demeanor had changed when he came back he said he could only take 50% off my meal because I had eaten some of it the dish came with two chimichangas and I ate maybe 3/4 of one and that’s only because my partner tried a bite of mine and the only reason he ate his dish was because he smothered it in the hot sauces they had and he even said his chicken was bland and tasteless even the salsa was horrible it literally tasted like a can of crushed tomatoes was put into a bowl with some parsley and slapped on the table, the white salsa was the only redeeming part of the dips, the chips were standard for a Mexican restaurant. When I asked to speak with the manager he said he would get him and then a female manager came over awhile later and said that their policy is if you eat any of the dish even a bite then they can only take 50% off the dish (I assume they have adopted this policy because they get this complaint a lot) and then proceeded to tell me she can’t change it because the manager who our server talked to originally is the general manager and she can’t go above his head to me that is HORRIBLE customer service what decent manager leaves for the day when a customer has a complaint and doesn’t even come over and talk to the patrons and get the gist of what happened and what they can do to improve etc I guess he was just too busy trying to get home and from what I’ve read from other reviews a lot of people complain about the blandness of the food I just don’t get how you consider yourself a Mexican restaurant with bland food how does one mess up chicken??? I mean cmon. If you chose to go here go with CAUTION I’m certainly not going to recommend anyone go here ever. Please take your business to Plaza Azteca or franks monster munchies that’s really good Mexican food and not absolute garbage with horrible customer service."

"Lovely spot. Been here a few times and the food always tastes yummy. Picky eaters have to double check what's on the menu items. Over all yummy meals for our celebration today."