H&M 11800 West Broad Street, Richmond, VA 23233

"Great place to work and comfortable clothing that fits."

"Awful customer service at Short Pump! I was directed there ftom Chesterfield to purchase the suede like trench coat. Upon arrival I was told I couldn't purchase anything from the back d/t store inventory being in progress. Poor customer service to tell someone you have an item but you can't buy it. Perhaps consider changing your language during inventory time or do it after hours. I'll be returning the other coat as this experience wasted my time."

"Probably the scariest shopping experience I’ve ever had. Tamiya, who was working in the fitting room, violently threatened to hit me with the clothing hangers after raising her voice and disrespectfully commanding me to get the hangers left in the fitting rooms. I’d only shop here if you’re willing to risk your safety. I’m writing this review because the manager on staff nonchalantly said she’d follow up with her, but it doesn’t seem like any action will be taken."

"This was my first best experience at an h&m store in the United States. This place has good helpful staff as well as a good collection of clothes. The prices of the clothes were very reasonable and they had a wide range of clothes and availability of different sizes was a plus at this store. The store was well organised and the clothes were kept properly unlike the other store of h&m I have been to with no helping staff and clothes lying on the floor."

"Apparently it's beige season, however I was able to find some pops of color throughout the store. Staff was very friendly & the store was very organized. Found some great clearance items aswell. Always a fun atmosphere, great choices of fashion for each family member."