KFC

"I hope this message reaches you well. I am writing to express my disappointment with the recent experience I had at your store. Upon visiting for an online order pickup, I encountered difficulties as the employees seemed to struggle with communication and locating my order. Unfortunately, I was left without assistance and received no answers to my inquiries. Even when I attempted to contact the store via phone, the last person I spoke to abruptly disconnected the call without addressing my concerns, which I found to be quite discourteous. I believe effective communication is essential in providing quality customer service. I hope you take this feedback constructively to improve the overall experience for your customers."

"Placed mobile order at around 10:17pm through KFC app since they were open til 11pm on Fri night. When I arrived at the store, the front door was locked so I went to drive thru lane and noticed their menu sign's light was off. Went to the window and noticed couple people working inside but waited for about few min more but no one would come up to the window at all, totally ignoring my honk, nothing and only to see them putting on their jacket and about to leave store. So I had to drive to the front and confronted the lady who claims her name is Esperanza. No apology, just said "no people we close" if any single one of the worker can up to the window and apologize first, and explain the situation. Then I wouldn't be this mad they flat out, ignored me and trying to avoid the situation by running away, which is unprofessional irresponsible, and just plain dumb whoever manages, this place didn't train their employees right shame"

"This rating is based on the food alone and not an actual sit down meal. The Double Down is back on the menu and it's huge! They are obviously trying to rival Popeye's in size of the item, as I don't remember the Double Down being this immense years back when I first tried one. It was piping hot and fresh. The fries were room temperature warm by the time I got them. Had they been hot, or close to hot, I would have given 5 stars, hence the 4 star rating given. If you have not tried a a Double Down, I highly recommend that you do, before KFC takes this off their menu again. Not sure if it's back for a limited time only. Although if you do, it could very well be your last, as this robust treasure is a potential heart attack in a wrapper. It is overflowing with calories."

"Listen to the other reviews. I won’t say that I am disappointed or even surprised since the reviews told me what to expect but I thought there was a bit of a chance there was a change. I ordered through Ubereats and literally opened up the sandwich to see the sauce on the outside of the bun with the coldest piece of chicken I have ever tasted. I ordered a few other things just for varieties sake and wished I didn’t. The chicken and fries tasted very old, and the chicken wings were trashed before I could even take a pic. The only thing that was remotely pleasant and worth the money was the baja blast that came with the chicken combo. I can’t speak to the service so this review is strictly about the food."

"I tried the new beyond Nuggets from KFC. They really taste like chicken if they wouldn't tell me I wouldn't realize it. I can only feel the different texture is a little harder than usual but the breading hides it very well."